About this Bedrock Manager role at Moss New York LLC
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Upstairs, our clubhouse is dedicated to Intelligent Leisure, with three floors of dining, cultural programming, and spaces for our members to spend their free time intentionally and well. From our traditional sit-down restaurant to the vinyl listening room, there’s a little something special for every personality. Down at Bedrock, the club’s fitness and wellness destination, we’ve cultivated a hub of Physical Culture–two levels of premium gym facilities, aquatics, spa, and recovery experiences. Together, Moss and Bedrock create a holistic environment where members can move, restore, and connect in a refined, community-focused setting.
GENERAL OVERVIEW
The Bedrock Manager is responsible for the day-to-day leadership and operational excellence of Bedrock, overseeing the member experience across fitness, wellness, spa, recovery, and athletic offerings. Working directly with the Head of Physical Culture, this role leads the Bedrock team, manages daily operations, and ensures the highest standards of service, programming, facility presentation, and member experience.
The ideal candidate is an experienced hospitality, fitness, wellness, or private club operator with strong leadership, organizational, and business acumen who can effectively manage a complex, multi-service environment while delivering a highly elevated member experience.
ESSENTIAL FUNCTIONS
- Lead and oversee the day-to-day operations of Bedrock across fitness, spa, wellness, recovery, athletics, and retail.
- Provide daily reporting and operations needs to the Head of Physical Culture.
- Owning the staffing, scheduling, coverage, performance standards, and daily team operations of the Spa Attendant team.
- Own and maintain operational SOPs, service standards, opening/closing procedures, and facility standards.
- Supporting 1099 trainers, instructors, service providers with scheduling or class schedule, incoming inquiries of treatments and training assessments.
- Support payroll, labor management, reporting, and weekly operational administration.
- Ensure seamless booking operations across PeopleVine, Book4Time, and other relevant systems.
- Oversee the operational execution of classes, Personal Training and wellness services.
- Manage member feedback, service recovery, and escalations while building strong relationships with members.
- Partner with Membership Operations, and Facilities, and other Moss team members to ensure a seamless member experience.
- Own Bedrock Retail Shop inventory, vendors, and overall operational readiness.
- Report any inventory needs for front of house and back of house.
- Track key business metrics and identify opportunities for growth and improved performance.
- Represent the Moss and Bedrock brands with professionalism, discretion, and a consistently elevated hospitality mindset.
QUALIFICATIONS
- 5–8+ years of management experience in luxury hospitality, private clubs, fitness, wellness, spa, or a comparable high-touch service environment.
- Proven experience leading teams and managing complex, multi-department operations.
- Strong organizational, communication, and problem-solving skills.
- Demonstrated ability to manage both people and business operations.
- Experience with scheduling, booking platforms, payroll, inventory, vendors, and operational systems.
- Book4Time and/or PeopleVine experience preferred.
- Strong understanding of luxury hospitality and member experience.
- Proactive, solutions-oriented, and highly detail-oriented.
- Warm, polished, and professional communication style.
- Passion for fitness, wellness, hospitality, and elevated member experiences.
- CPR/AED certification.
COMPENSATION
$90,000 - $100,000 annual (Based on experience)
OPPORTUNITIES FOR ALL:
Moss is proud to be an equal opportunity workplace that seeks to recruit, develop, and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages, and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
