About the Opportunity

JOB SUMMARY

The Assistant Director will develop and implement an effective contact strategy for prospective undergraduate and graduate students, applicants, and newly admitted students within their assigned program portfolio and progressively move them through the enrollment process. Responsible for conducting follow up communication (by way of phone, email, or other digital engagement platforms) with prospective students to ensure the highest level of service and enrollment counseling. They serve as the central point of contact for students within their assigned caseload. In addition, they provide support with inbound calls on an as-needed basis and participate in in-person and digital open houses and information sessions. Student contact, follow-up, and enrollment process conversion that meets and exceeds set goals are expected.

MINIMUM QUALIFICATIONS

• Experience in counseling, call campaigns, and presenting to small and large groups.
• Proven ability to work independently, excellent communication and presentation skills.
• Skills and knowledge are normally acquired through completion of a Bachelor’s Degree or equivalent, Master's degree preferred.
• Two to four years of experience in student enrollment, non-traditional college admissions, and/or sales.
• Any experience in counseling, call campaigns, and small and large group presentations is a plus.

This position will require a flexible work schedule, including some nights and weekends, and travel will be minimal, but may be required periodically.

KEY RESPONSIBILITIES & ACCOUNTABILITIES

1) Provide applicants and prospective students with information and guidance on programs, admissions requirements, application directions, course format options, financial aid, registration, College services and other enrollment activities. Complete designated outreach to leads generated by marketing and/or recruitment, applicants, and newly accepted students to meet enrollment goals. In addition, complete prescreening process, conduct timely application reviews, confirm enrollment for students.

2) Maintain accurate and timely record keeping of all interaction with students that enables the ability to produce accurate reporting. 

3) Provide back-up to Contact Center in-bound line as the first level of contact by answering telephone inquiries from applicants, current and prospective students about our admissions, advising, course formats, registration, financial aid, and other students related questions.

4) Provide accurate and timely responses to emails that come into shared admission inboxes.  Provide visitor support coverage for Admissions as needed. Provide recruitment support for events within the scope of assigned caseload and at on-campus admission events. Assist with the training and development of new employees.

5) Works closely with an assigned constituent group to communicate enrollment-related information. Serves as an advocate of the College/Campus constituency in the admissions process. Effectively manages any assigned project(s) including setting goals in consultation with his/her supervisor, developing and managing timelines, achieving desired results, and producing a final report on the assigned task.
 

Position Type

Additional Information

Northeastern University considers factors such as candidate work experience, education and skills when extending an offer.  

All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.

Compensation Grade/Pay Type:

Expected Hiring Range:

With the pay range(s) shown above, the starting salary will depend on several factors, which may include your education, experience, location, knowledge and expertise, and skills as well as a pay comparison to similarly-situated employees already in the role. Salary ranges are reviewed regularly and are subject to change.