About this Associate, Sales Renewals - Bilingual role at Concentrix
Concentrix · Onsite · CRI Work-at-Home
Job Title:
Associate, Sales Renewals - BilingualJob Description
The Associate Sales Representative is responsible for demonstrating the value and benefits of our client’s products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products or services to customers.You will:
- Work within a dedicated territory and team for your assigned client to achieve your revenue-based quota by selling renewals/services, may offer up- sell opportunities
- Provide an accurate weekly/ monthly/ quarterly sales forecast
- Mastery of product knowledge and technical understanding of services to assess client requirements
- Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage
- Manage external competitive pressures and handle objections to retain customers or win new customers
- Manage a high volume of customer contacts through phone and email each day – majority of communication is outbound
- Work with your team and management to provide a professional experience during all interactions with customers and prospects
- Maintain the customer management system (CRM) to ensure all relevant data is captured
- Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts
- Work with a team and report directly to a Sales Manager
You have:
- Fluent in English (B2 required) – verbal and written communication.
- 1.5+ years of experience in a sales support, renewals, customer success, or account management role.
- High school diploma, mandatory
- Availability to work a hybrid modality.
- Strong organizational and time-management skills with attention to detail.
- Experience working with Salesforce or similar CRM tools.
- Experience managing sales forecasting
- Excellent interpersonal and negotiation skills.
- Comfortable working in a fast-paced, target-driven environment.
- Prior success in the achievement of personal and team sales quota/goals.
- Excellent knowledge of MS Office programs
Preferred Qualifications:
- Experience supporting SaaS, cloud, or technology solutions.
- Background in B2B client-facing roles.
Location:
CRI Work-at-HomeLanguage Requirements:
English (Required), Spanish (Required)Time Type:
Full time
Ready to apply to Concentrix?
Apply to Concentrix
