About this Associate, Customer Acquisition (Advisor) role at Concentrix
Concentrix · Onsite · MYS Kuala Lumpur - Lvl 15 Wisma Mont Kiara, 1 Jalan Kiara
Job Title:
Associate, Customer Acquisition (Advisor)Job Description
The potential candidate is responsible for managing and growing a portfolio of B2B customers through proactive engagement, solution-based selling, and disciplined account governance. This role partners closely with Service Line teams, Pre-Sales, and Operations to support client needs, drive revenue growth, and deliver an exceptional customer experience across all assigned accountKey Responsibilities
- Manage a portfolio of existing B2B clients across multiple product lines (e.g., Mobility, Connectivity, UCaaS/Collaboration, Pay TV & Hospitality, IoT/M2M).
- Conduct proactive outreach including qualification, needs analysis, and consultative selling to uncover new opportunities within each account.
- Deliver against monthly and quarterly Order Book (OB) targets and other KPIs, such as NPS, response SLAs, and engagement cadence.
- Prepare quotations, proposals, and SOP-compliant order submissions with high accuracy and attention to detail.
- Maintain account plans, track pipeline in CRM tools, and provide timely updates to stakeholders.
- Collaborate with internal teams (Service Line, Pre-Sales, Operations, Billing, Provisioning) to resolve customer issues and ensure end-to-end service delivery.
- Build strong customer relationships through consistent follow-ups, value-based conversations, and issue resolution.
- Ensure strict compliance with all sales processes, SLAs, workflows, and governance frameworks.
- Support escalation handling, service reviews, and customer success engagements where required.
Location:
MYS Kuala Lumpur - Lvl 15 Wisma Mont Kiara, 1 Jalan KiaraLanguage Requirements:
EnglishTime Type:
Full time2026-09-15
Ready to apply to Concentrix?
Apply to Concentrix
