About this Associate Account Manager role at Farfetch
Stadium Goods is the premier global marketplace for authentic sneakers, streetwear, and collectibles. We sit at the intersection of retail, technology, and culture, empowering a massive community of buyers and sellers. Our digital ecosystem is the optimized interface that unlocks our core supply, driving sales across our flagship site, mobile app, and integrated global marketplaces.
We are a data-driven, fast-paced team that thrives on innovation and operational excellence. By mastering the full Shopify ecosystem—from the front-end user experience to the complex data flow connecting channels like Tapcart, TikTok, and Walmart—we ensure a seamless, world-class experience for our customers worldwide. Join us to own a critical piece of our technology stack and drive significant growth in a thriving, dynamic industry.
WHAT YOU'LL DO
Serve as a resource for all Pro Seller Level 3 Suppliers, ensuring all offered benefits are achieved while providing a luxury experience and unparalleled service.
Achieve personal supply targets and related KPIs.
Create and send personalized communications to clients, informing them of product insights, commission promotions, accepted brands, and other Stadium Goods news relevant to their interests.
Support inventory management activities for your consignor base, overseeing their end-to-end consignment experience.
Support the Partner Success team with ad-hoc supply activities.
Work quickly and diligently to resolve managed account issues as necessary.
Work closely with Partner Success Management on individual monthly, quarterly, and annual inventory planning activities, tracking results against expectations on a weekly and monthly basis, and identifying new business opportunities.
Collaborate closely with colleagues across the Account Management team and with cross-functional teams such as Marketing, Commercial, CS, and Catalog.
Attend events as required to aid business development and act as a Stadium Goods brand ambassador.
WHO YOU ARE
You are an experienced professional with a proven track record in account management, customer success, relationship management, or similar client-facing roles.
You possess a solid understanding of the streetwear and sneaker market, with the ability to offer insights on current and emerging trends.
You are passionate about creating customer value and delivering an elevated, personalized client experience.
You are a collaborative team member, capable of working effectively with local, remote, and cross-functional teams.
You are an excellent relationship builder, adept at actively listening to supplier needs, influencing stakeholders, and incorporating constructive feedback.
You are a hands-on problem solver, able to translate complex ideas and business needs into clear, actionable plans for internal and external stakeholders through effective communication.
You are skilled at interacting with various levels of the organization and across diverse global cross-functional teams.
You have a growth mindset and the ability to identify opportunities to expand supplier relationships, increase supply, and drive long-term business growth.
