Job Description:

The Asset Protection Manager is responsible for overall inventory shortage performance and full execution of the Asset Protection strategy for their assigned store. This role ensures a safe selling environment while protecting company assets through proactive shortage control, investigations, audits, and compliance with company policies and all local, and federal laws. 

The Asset Protection Manager partners closely with Store Leadership, Investigators, and cross-functional teams to drive awareness, accountability, and results.

Role Description:

• A proven leader with strong relationship-building, coaching, and influencing skills

• Comfortable leading meetings, delivering training, and communicating with diverse audiences

• Agile in fast-paced retail environments, able to prioritize and adapt as business needs evolve

• Highly organized with strong interpersonal, analytical, and problem-solving skills

• Experienced in retail security systems, investigative practices, information systems, and productivity tools

• Demonstrated success identifying shortage exposures and implementing effective mitigation strategies

• Facilitate store-wide communication, training, safety sessions, and shortage awareness initiatives

• Model and reinforce Exemplar Luxury Group customer experience expectations within Asset Protection operations

• Identify internal and external theft exposures and implement proactive strategies to reduce loss

• Provide recommendations and action plans for continuous improvement

• Oversee audit planning, execution, and documentation, ensuring internal audit readiness

• Review audit findings, summarize results, and drive corrective actions with Store Leadership

• Lead planning and execution of annual physical inventory and reconciliation

• Ensure all physical security standards are maintained and issues are addressed promptly

• Oversee camera system functionality and enhancements

• Ensure compliance with apprehension guidelines and all applicable laws during investigations

• Partner with Investigators to prepare cases for interviews and resolution

People Leadership & Development

• Directly oversee and guide Asset Protection Investigators, providing daily leadership and direction

• Ensure completion of required training, certifications, and ongoing technical development

• Deliver performance feedback and support mid-year and annual review processes

• Coach Investigators to strengthen investigative skills, decision-making, and professionalism

Responsibilities may evolve based on business needs or direction from Corporate Asset Protection. Additional duties may be assigned as required.

Key Qualifications:

Work Experience/Educational Level/Certificates

• College degree preferred

• 5+ years of retail Asset Protection experience, preferably in a high-volume retail luxury goods or complex environment

• Excellent written and verbal communication skills

• Confidence interacting with store leadership and presenting to large groups

• Strong analytical skills

• Proficiency with retail security systems, reporting platforms, and productivity software

• Experience leading diverse teams to achieve operational, statistical, and developmental goals

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Exemplar Luxury Group is an equal employment opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with Exemplar Luxury Group and would like to request special assistance or an accommodation, please contact [email protected].

Compensation for this role varies by geographic location. The listed range reflects multiple markets, including higher-cost areas. Actual starting pay will be determined based on work location, experience, and other job-related factors.

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Exemplar Luxury Group is an equal employment opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with Exemplar Luxury Group and would like to request special assistance or an accommodation, please contact [email protected].

Compensation for this role varies by geographic location. The listed range reflects multiple markets, including higher-cost areas. Actual starting pay will be determined based on work location, experience, and other job-related factors.