Over the last 20 years, Ares’ success has been driven by our people and our culture. Today, our team is guided by our core values – Collaborative, Responsible, Entrepreneurial, Self-Aware, Trustworthy – and our purpose to be a catalyst for shared prosperity and a better future. Through our recruitment, career development and employee-focused programming, we are committed to fostering a welcoming and inclusive work environment where high-performance talent of diverse backgrounds, experiences, and perspectives can build careers within this exciting and growing industry.

Job Description

Ares Management is seeking a highly motivated, detail-oriented, and intellectually curious Business Operations / Content Operations Analyst to join the Global Client Solutions, RFP Operations team. This role supports the systems, content, processes, and information infrastructure that enable efficient delivery of client driven requests for information, consultant database submissions, and broader fundraising support activities across the firm. The position sits at the intersection of content management, operational execution, process improvement, and technology enablement.

The ideal candidate enjoys solving problems, improving processes, and learning new technologies. This role is responsible for maintaining critical content, supporting operational workflows, stewarding firm information, documenting processes, administering content management tools, and helping execute technology transformation initiatives. The successful candidate will bring strong attention to detail, organizational skills, intellectual curiosity, and a desire to leverage emerging technologies and AI-enabled tools to improve team efficiency and scalability.

Ares is a flat, flexible, and dynamic organization. The firm fosters a culture of collaboration, entrepreneurialism, integrity and partnership, both internally amongst colleagues and externally amongst clients and other stakeholders. The Ares team operates with a growth mindset, communicates transparently, and cultivates a high-performance and results-oriented environment.

REPORTING RELATIONSHIP

Reports to: Head of RFP Operations, Global Client Solutions

PRIMARY FUNCTIONS & RESPONSIBILITIES

• Support execution of core RFP Operations workflows, ensuring firm information, content, and supporting materials remain accurate, organized, and accessible.

• Serve as a participant in the RFP Operations Inbox Monitor process, managing intake, logging and routing, of requests through established workflows and automated processes.

• Maintain and update client-facing biographical content, exhibits, firm statistics, templates, and related materials within the firm's Content Management System.

• Perform Content Management System administration activities, including content updates, user support, permissions management, template maintenance, testing, and quality assurance.

• Support ownership and maintenance of firm-level content, corporate profiles, and other reusable fundraising materials.

• Respond to and coordinate non-RFP information requests, including personnel statistics, document sourcing, marketing materials, key firm information requests, and other recurring operational deliverables.

• Coordinate recurring RFP Operations processes, including content reviews, library backups, reporting activities, and content governance initiatives.

• Develop and maintain process documentation, training materials, standard operating procedures, and knowledge resources that support scalable team operations.

• Partner with team members to identify process gaps, operational inefficiencies, and opportunities for simplification, automation, and improved user experience.

• Support technology transformation initiatives across the RFP Operations function, including content management, workflow automation, AI-enabled processes, and system enhancements.

• Utilize AI-enabled tools and develop foundational knowledge of technologies such as ChatGPT, GitHub, Visual Studio Code, workflow automation platforms, and reporting tools to support evolving team needs.

• Test new processes, tools, and enhancements, providing feedback and recommendations that improve operational efficiency and content quality.

• Collaborate with RFP Writers, Relationship Management, Investor Relations, Compliance, HR Operations, and other stakeholders to maintain consistency, accuracy, and timely delivery of information.

• Apply sound judgment when handling sensitive firm, personnel, and client-facing information, escalating questions where disclosure, privacy, or ownership guidance is needed.

QUALIFICATIONS

Education:

• Bachelor's degree from an accredited university or international equivalent preferred.

Experience Required:

• 2-5 years of experience in business operations, content management, fundraising support, client service, asset management support, investor services, or related functions.

• Experience managing content, workflows, data, documentation, or operational processes in a professional environment.

• Demonstrated ability to coordinate multiple priorities while maintaining high standards of accuracy and quality.

• Experience with content management systems, proposal management platforms, Salesforce, SharePoint, or similar business tools preferred.

General Requirements:

• Strong analytical and problem-solving skills with a natural curiosity for understanding how systems, processes, and information flow together.

• Demonstrated interest in learning and adopting new technologies, particularly AI-enabled tools, automation platforms, and workflow solutions.

• Desire to develop skills in tools such as SQL, GitHub, Visual Studio Code, reporting platforms, and other technologies that support operational scale and efficiency.

• Ability to document processes clearly, identify inefficiencies, and propose practical improvements.

• Strong attention to detail and commitment to data quality, content accuracy, and information governance.

• Comfortable working in an evolving environment where responsibilities may expand alongside new technology and business initiatives.

• Collaborative mindset with strong communication skills and ability to work effectively across global teams.

The ideal candidate is someone who enjoys solving problems, improving processes, organizing information, and learning new technologies.

What You'll Spend Most of Your Time Doing

• Managing and improving content used across fundraising and investor diligence activities.

• Supporting content governance, quality control, and CMS administration.

• Executing structured operational workflows and Inbox Monitor activities.

• Responding to information requests and coordinating access to firm information and marketing materials.

• Creating and maintaining process documentation and knowledge resources.

What You'll Have the Opportunity to Learn

• AI-enabled workflow tools and emerging technologies.

• Process automation and technology transformation initiatives.

• Salesforce reporting and workflow management.

• PowerBI, XL Connector, GitHub, Visual Studio Code, and other tools that support scalable operations.

• Content management, data stewardship, and operational excellence practices.

Who Will Be Successful

• Naturally curious and enjoys figuring out how things work.

• Likes solving puzzles and improving inefficient processes.

• Comfortable learning new technologies and adapting to change.

• Highly organized with exceptional attention to detail.

• Enjoys balancing execution, problem-solving, and continuous improvement.

Reporting Relationships

Compensation

$100,000 - $120,000 / annum

There is no set deadline to apply for this job opportunity. Applications will be accepted on an ongoing basis until the search is no longer active.