Easterseals Southern California transforms lives every day. For over a century, Easterseals has championed inclusion and independence—delivering essential services like early childhood programs, autism services, employment and independent living support to more than 29,000 people each year. Through advocacy and education, we break barriers and create opportunities for the one-in-four Americans with disabilities. 

OVERVIEW OF POSITION: Represents the user interface functionality, system configuration, and workflow of the Electronic Health Records (EHR) system; and collaborates with treatment providers to manage division-wide user interface design and implementation. Evaluates EHR data to recommend process improvements. Responds to inquiries related to EHR. Abstracts, evaluates, and distributes health data and reports to support processes and activities of designated teams. Works in coordination with internal IT support teams and external EHR system vendor.

ESSENTIAL FUNCTION:

• Identifies issues that arise in assigned application area as well as issues that impact other application teams. Manages all inquiries and concerns related to Electronic Health Records (EHR) system from the vendor network as well as the internal function.
• Acts as primary point of contact for Information Technology department for EHR testing and further development of the system related to Provider Network and internal function. Provides subject matter expertise in system upgrade planning and design.
• Ensures the proper usage or the EHR System and provides end-users ongoing training during all phases of implementation and operation of the system. Serves as a liaison between end users’ workflow needs and EHR support staff. Develops training materials as required.
• Analyzes and interprets EHR system data for use in Provider Network and internal function operations to ensure the highest level of efficiency and drive continuous process improvements. Works closely with the internal function leaders to evaluate data, analyze trends, and make recommendations.
• Creates, reviews, and maintains regularly scheduled data distribution reports. May gather data from multiple sources. May prepare and submit data/reports to comply with reporting obligations with external organizations. Prepares and submits timely and accurately documents/forms/data/reports as assigned.
• Works cross-functionally with internal departments and/or external entities, on data distribution activities related to assigned team/department; providing and receiving information, coordinating and/or facilitating activities.
• Provides project support and participates in the continuous quality improvement processes of the supported teams as assigned, related to health records. Assists with the maintenance and updating of related policies and procedures as required. Communicates in a timely manner when data or resources are unavailable to internal and outside entities.
• Performs other duties as assigned, which may include administrative related support to the service line, overseeing and supporting administrative assistants in gathering, distributing, and communicating data related to business needs, providing supervision to adminstrative assistants to support them in completing tasks related to analytics, scorecards, reports, and other resources.

EDUCATION:

Bachelor’s degree in Health Services or related field subject preferred.|Certifications such as Registered Health Information Technician (RHIT), or Registered Health Information Administrator (RHIA) preferred.

EXPERIENCE:

• 3+ years of recent experience of electronic health record management and training to users.

KNOWLEDGE, SKILLS, ABILITIES:

• Knowledge of electronic health record processes; such as, record storage and retrieval, record retention, workflow, authentication and documentation standardization. Ability to establish and maintain various data collection, record keeping, tracking, filing, and reporting systems.
• Ability to maintain current knowledge of local, state and federal laws and regulations regarding the management of EHR client information.
• Ability to assess the training needs of staff and develop appropriate training programs.
• Highly Proficient in Microsoft Office (Word, Excel, Outlook), web-based applications, databases, internet usage, and Electronic Health Records (EHR) software.
• Excellent organizational, decision-making, time management, oral and written communication skills. Ability to communicate effectively with all levels of associates, physician’s office personnel, vendors, external organizations, and the general public.
• Knowledge preferred of clinical and business needs and processes within health care organizations.
• Ability to assist in efficient office operations.
• Ability to maintain customer-service orientation and professionalism in all interactions.
• Ability to exercise discretion and confidentiality pertaining to work environment.
• Ability to prioritize and organize workload and be able to produce high-quality results with meticulous attention to detail. Ability to maintain a high level of accuracy and completeness in all work.
• Ability to remain focused and flexible while shifting/changing priorities, heavy workload, and tight deadlines. Able to support multiple teams/departments simultaneously.
• Ability to acquire an understanding of organization and department policies and practices.
• Ability to work with minimum supervision within established guidelines and procedures, as a team member and as an individual contributor.
• Ability to obtain and maintain a criminal record/fingerprint clearance from the Department of Justice and Federal Bureau of Investigation per Easterseals Southern California and/or program requirements.
• Ability to travel locally to between various ESSC locations, with own reliable transportation; maintain driving record in compliance with Transportation Safety Standards, maintain auto insurance and vehicle registration.
• Ability to pass all drug testing required by ESSC.

Carrying/Lifting: Occasional / 0-30 lbs.
Standing: Occasional / Up to 3 hours per day
Sitting: Constant / Up to 8 hours per day
Walking: Occasional / Up to 3 hours per day
Repetitive Motion/Activity: Keyboard activity, telephone use, writing
Visual Acuity: Ability to view computer monitor and read newsprint
Travel: Up to 30% of time
Environmental Exposure: Frequent exposure to unpleasant or hazardous working conditions (noise, heat, dust, bodily fluids, etc.) 20-50% of work time.