Lets Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

Manages the delivery of IT services to clients or internal stakeholders. Responsible for negotiating, developing, monitoring, and managing service level agreements relating to IT services and ensuring that these are met. Ensures that all processes, agreements, and contracts are appropriate for the agreed service level targets.

Responsibilities

Fraud/Financial Crime Investigation

Contribute to the investigation of cases of suspected fraud or financial crime by gathering, analyzing, and retaining information and physical evidence to support criminal investigation and/or legal action. Recommend further actions to the lead investigator.

Fraud/Financial Crime Management

Analyse data to identify and track and report key trends in activities or transactions that indicate high risk of fraud and report any specific instances of suspicious activity to more senior colleagues.

Fraud/Financial Crime-Management Systems Development

Review external research and analysis and analyse customer or client transactions to identify fraud trends and emerging risks, and to support the development of fraud/financial crime prevention strategies, policies, procedures, and monitoring systems.

Regulatory and Compliance Management

Investigate standard incidents using current regulatory and compliance processes, systems, and procedures, and take action to solve immediate compliance issues. Advise more senior colleagues on more complex problems.

Financial Risk Management

Carry out the financial risk management process within a specific area or operation, maintaining alignment with risk tolerance policies.

Data Collection and Analysis

Collate and analyze data using preset tools, methods, and formats. Involves working independently.

Standard Operating Procedures (SOP) Development

Take charge of developing and deploying SOPs for a substantial number of operations bearing considerable complexity, scope, and impact.

Insights and Reporting

Extract and combine data to generate standard reports.

Operational Compliance

Develop knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorization from a supervisor or manager for any exceptions from mandatory procedure.

Personal Capability Building

Manage a portfolio of contracts and negotiate service-level agreements. Will also plan, coordinate, and supervise activities relating to major contracts. Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching. Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

 

Skills

Action Planning, Data Analysis, Data Controls, Financial Auditing, Information Management, Numerical Aptitude, Planning and organisational skills, Policies & Procedures, Risk Based Approach, Risk Management

Competencies

Action Oriented

Business Insight

Collaborates

Decision Quality

Ensures Accountability

Financial Acumen

Instills Trust

Manages Complexity

Education

Closing Date

17 September 2026 , 23:59

The Old Mutual Story!