About this Ambassador role at Abbott
Abbott · Onsite · Australia > East Brisbane : 12 Mowbray Terrace
JOB DESCRIPTION:
About Abbott
Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.
Abbott Transfusion Medicine is a global leader in in vitro diagnostics, providing a broad range of innovative instruments, systems, and assays for blood centres worldwide. Our solutions support the screening of donated blood and patient samples, helping ensure the safety, quality, and availability of blood products.
Working at Abbott
At Abbott, you can do work that matters, grow and learn, care for yourself and your family, and live a full life. You will have access to:
Career development with an international company where you can grow the career you dream of
A company recognised as a great place to work in dozens of countries and named one of the most admired companies in the world by Fortune
A workplace recognised for diversity and inclusion, supporting working mothers, female executives, and scientists
Overview
We are seeking a Transfusion Medicine Ambassador to support a key customer site in Brisbane to deliver exceptional technical support and customer outcomes. This is a site-based, highly collaborative role, where success is driven by teamwork, shared accountability, and a strong customer focus across one of our most strategically important accounts. This is primarily a technical, site-based role focused on system performance, service delivery, and customer partnership, complemented by a contribution to commercial outcomes.
In partnership with the Ambassador team, you will leverage deep engineering and technical expertise, trusted product knowledge, and strong commercial judgement to effectively manage workflows and build enduring relationships across the customer environment and Abbott network. By combining structured problem solving with clear, confident communication, you will drive system performance, elevate the customer experience, and contribute to continuous improvement within a highly regulated setting.
Key Responsibilities
Act as the on-site Technical Engineering Ambassador for Abbott Transfusion Medicine solutions (Alinity, automation, and software), ensuring optimal system performance
Build and maintain strong, trusted relationships through clear and proactive communication with key stakeholders
Provide hands-on technical support, preventative/predicative maintenance, and advanced troubleshooting across instrumentation and automation systems
Lead root cause analysis and issue resolution, ensuring accurate and compliant documentation (GMP/TGA aligned)
Champion site performance, service delivery, and continuous improvement
Collaborate cross-functionally to ensure coordinated, efficient, and high-quality service delivery
Maintain high standards in inventory management, stock control, and service workflows
Ensure full compliance with corporate governance, quality, and regulatory standards
Support business reviews, service KPI tracking, and continuous improvement initiatives
Contribute to territory sales targets and support growth in instrument and consumable adoption
Identify and support new business opportunities within the existing customer environment
Deliver product demonstrations, training, and customer education
About You
You are a technically credible, customer-focused professional who thrives in a structured, site-based environment and enjoys working collaboratively to solve complex problems.
You bring:
A degree in Biomedical Engineering, Engineering, Science, Biomedical Science, or related field
Experience in diagnostics, transfusion medicine, or laboratory environments preferred
Strong technical troubleshooting skills with attention to detail
The ability to communicate complex technical issues clearly and confidently
Experience working within regulated environments (GMP, quality systems) preferred
A proactive and organised approach, with strong follow-through
The ability to work collaboratively while managing your own responsibilities
Resilience in managing complex customer needs and competing priorities
Working Environment
Site-based role in Brisbane, working alongside the Ambassador Lead
~25% travel (including occasional interstate and international travel)
Reporting to the Ambassador Lead, with support from a national team of Ambassadors and senior specialists
Why Join Abbott?
Be part of a team supporting critical blood and transfusion services that directly impact patient outcomes
Work with advanced diagnostic and automation technologies in a highly specialised field
Contribute to a values-driven organisation focused on quality, safety, and innovation
Play a key role in introducing new technologies and shaping future service delivery
The base pay for this position is
N/AIn specific locations, the pay range may vary from the range posted.
JOB FAMILY:
Sales Force
DIVISION:
TM Transfusion Medicine
LOCATION:
Australia > East Brisbane : 12 Mowbray Terrace
ADDITIONAL LOCATIONS:
WORK SHIFT:
Standard
TRAVEL:
Yes, 25 % of the Time
MEDICAL SURVEILLANCE:
Not Applicable
SIGNIFICANT WORK ACTIVITIES:
Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)
Ready to apply to Abbott?
Apply to Abbott
