About this Air Freight Operations Coordinator role at Toll Group
About Toll Group
At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com
Summary
We are seeking a proactive and detail-oriented Air Freight Operations Coordinator to manage export shipments activities while ensuring seamless coordination with international networks, airlines, customers, and relevant authorities. This role plays a critical part in delivering high-quality service, meeting customer requirements, ensuring operational excellence, and maintaining compliance with health, safety, and company standards.
Job Scope
Coordinate and communicate with overseas agents, network partners, airlines, authorities, and customers regarding export shipments.
Execute end-to-end air export operations, ensuring timely and accurate shipment processing.
Manage co-loading business activities, including rate quotations and coordination with carriers.
Process space bookings with airlines and obtain spot rates when required.
Receive and process shipment nominations and customer bookings, providing accurate flight details and shipment updates.
Arrange cargo collection and transportation with appointed transport providers.
Create and manage export files and shipment execution within CargoWise One (CW1).
Prepare and issue pre-alerts upon shipment execution.
Process invoicing and coordinate closely with the GSS team on billing-related matters.
Monitor and update operational KPIs and system records accurately.
Ensure compliance with customer requirements, operational procedures, health and safety standards, and company policies.
Requirements
Diploma in Logistics, Supply Chain, Transportation, Business Administration, or a related field.
Experience in air freight export operations, freight forwarding, or logistics industry preferred.
Working knowledge of CargoWise One (CW1) or similar freight management systems is an advantage.
Good understanding of airline booking processes, export documentation, and freight forwarding operations.
Strong communication and coordination skills with the ability to work with internal and external stakeholders across different countries.
Detail-oriented with excellent organizational and multitasking skills.
Customer-focused with the ability to manage priorities and meet operational deadlines.
Proficient in Microsoft Office applications.
Committed to maintaining compliance, operational excellence, and health & safety standards.
What moves you?
At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.
Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.
At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.
To find out more about us visit www.careers.tollgroup.com
You must be entitled to work in Singapore and be prepared to undertake pre-employment checks including a criminal history check and medical.