About this Account Servicing Specialist role at Trueml
Why TrueAccord?
TrueAccord, a wholly owned subsidiary of TrueML, is a category-defining company. We combine machine learning with a human-based approach to transform debt resolution and to get people on the path towards financial health. Every year, more than 70 million Americans have negative experiences dealing with debt. We are changing this by providing personalized digital experiences that guide lenders and consumers through this challenging financial process.
With a world-class leadership team, passionate team members, and proprietary predictive models trained on years worth of transactional data, TrueAccord is well-positioned to deliver on a huge opportunity: helping millions of consumers to regain and keep their financial footing while lowering the cost of doing business for creditors across many industries.
What You'll Do:
Analyze & Reconcile Data: Identify defects in client reports and source documents, resolving inventory balances, missing transactions, and file processing exceptions with precision.
Manage High-Volume Operations: Triage daily correspondence, client requests, and management reports while maintaining an accurate and timely payment processing error rate below 1%.
Navigate Multi-System Workflows: Seamlessly operate across multiple internal and external systems simultaneously to input data, resolve discrepancies, and audit records.
Protect Sensitive Information: Handle confidential client and account-level materials with absolute discretion and in full compliance with established policies.
Drive Quality Assurance: Perform internal audit procedures and deliver compliant, high-quality responses to both internal and external stakeholders.
Who You Are:
Detail-Oriented Problem Solver: You bring 2+ years of experience in back-office, accounts receivable, or complex, multi-faceted environments, with a strong grasp of reconciliation processes.
Tech & Data Savvy: You are highly proficient in Microsoft Excel (advanced skills required) and Google applications, with a proven knack for data analysis and reporting.
Organized & Reliable: You excel at prioritizing multiple deliverables under tight deadlines, bring strong written and verbal communication skills, and value regular on-site attendance and punctuality.
What We Offer (Perks & Benefits)
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Flexible vacation
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Medical/dental/vision insurance
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Traditional/Roth retirement savings options
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Company-paid disability and life insurance
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Flexible Spending Account & Limited FSA
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Family-friendly parental leave, volunteer and voting time off
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On-demand wellness platform access for you and 5 friends and family
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PerkSpot discount program for 900+ merchants nationwide
