Building Relationships, Collaboration and Teamwork 

• Work collaboratively with other staff to ensure best services for students.  

• Establish and maintain relationships with key stakeholders (students, employers, partner organizations, funders)  

• Create an environment where all students feel heard, can express ideas, learn and problem solve in creative ways 

• Assist with planning and implementation of orientations, celebrations, and ceremonies 

• Attend and actively participate in staff and other meetings, team based projects, and cross-functional projects. 

• Provide tech support for students in both online and in-person classes.  

• Translation/ Interpretation between English and Haitian Creole as needed.  

Coaching, Counseling and Case Management: 

• Meet one-on-one with students to assess goals, create a career plan and follow-up.  

• Advise students on next steps and assist students in making connections to other appropriate programs and employment. 

• Counsel students regarding day-to-day conflicts, barriers or problems that may arise so successful enrollment, attendance and completion of program may be attained. 

• Help students navigate systems such as immigration, healthcare, education, etc. 

• Refer students to appropriate support services such as immigration, childcare, health insurance, and other supports.  

• Complete documentation required by JVS and funders using Salesforce.  

• Maintain up to date list of referrals and resources 

• Understand and access various support systems both inside and outside of JVS and work collaboratively with the JVS coaching community to identify solutions 

KNOWLEDGE/SKILLS/EXPERIENCE: 

• Experience supporting immigrants from diverse cultural, linguistic, and educational backgrounds.  

• Experience in counseling, case management, and/or crisis management with people with varying needs a plus. 

• Experience with job development and career coaching a plus. 

• Familiarity with educational, training, and support resources in the Boston area. 

• Proficient in Microsoft Office, Zoom, Google products, and data entry or willingness and ability to learn systems quickly. 

• The ability to coordinate, analyze, organize, compile, compose, and compute data and information. 

• Demonstrated ability to work both independently and as part of a team. 

• Effective time management skills and ability to manage multiple tasks efficiently and accurately. 

• Flexibility, empathy, and patience. Ability to help struggling students with a non-judgmental, asset-based approach. 

• Strong listening skills. 

• Ability to communicate complex ideas, speak, and give instructions clearly and simply to non-native English speakers.  

• Haitian Creole speaking is required.  

• Ability to travel to and around Hyde Park, MA is required.