Position:  24x7 Data Centre Technician

Datacom Location:  Rosedale, Auckland

Security Requirements: Permanent Residents and Citizens ONLY.

Full Time, Permanent Position.

About Us

At Datacom, we combine technology, expertise, and talented people to help organisations thrive in a rapidly changing world. As one of Australasia's leading technology providers, we work with customers across industries to solve real-world problems and deliver meaningful outcomes.  

Whether we're supporting governments, enterprise organisations, or growing businesses, we're committed to creating meaningful outcomes for our customers, communities, and each other. 

About the Role

Here at Datacom Data Centres' we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in. We are looking for people with practical skills that want to be part of an exciting business with new challenges and new people. We provide comprehensive training to develop your technical and professional skills, and a career pathway to explore the skills needed for other roles.

E whakarato ana mātou ki te whakangungu i o pūkenga hangarau, pūkenga ngaio, me te whakarite huarahi kia torohia ngā pūkenga e hiahia ana mō tūranga kē atu.

Our policy is to promote from within, enabling opportunities for advancing your career.

Ko tā mātou kaupapa here he tautīnei mai i roto, kia whakawhānui i ngā āheinga kia kōkiri ai tō umanga.

The role is based at our Auckland, Orbit Data Centre and involves a rotating shift of night and day shift work.

The 24x7 Data Centre Technician performs several remote hands and first level support tasks including installation of customer equipment, cables and cabling infrastructure.

We will train you to undertake scheduled and ad hoc tasks set out by the 24x7 Operations Manager and work alongside a team of site leads and operators to provide the highest standards in operational deliverables.

Please note to meet our security requirements applicants must have the legal right to work in New Zealand.

What You Will Do 

• Complete and contribute to the Data Centre training programme
• Support the Data Centre Team with Batch Services: Operating batch processes, monitoring alerts and escalating issues.
• Provide first level support and hands and eyes services to our Data Centre customers
• Ensure health and safety requirements are adhered to.
• Provide consistent and excellent management of data centre assets.
• Delivery of customer facing activities and fostering customer relationships
• Installation and/or management of Data Centre infrastructure including power systems, IT and telecommunications equipment, cabling and server racks.
• Ensure adherence to (and documentation of) existing and new standards relating to customer change
• Completion of all operational tasks assigned to you in a timely manner and communication of status.
• Data Centre incident management
• Ensuring all Datacom security objectives are strictly adhered to.
• Being part of a culture of continuous improvement, seeking out efficiencies, service improvements, and new ways of working

Requirements

What You Will Bring

• Flexibility to work a rotating shift pattern (day and night shift).
• Strong communication and interpersonal skills.
• Confidence to work alone and in a small team.
• Able to trouble shoot customer and technical issues
• Able to remain calm under pressure
• Comfortable to work at heights (up to 4m)
• Able to complete repeatable processes in a timely and accurate manner
• Working knowledge of Microsoft application suite
• Previous IT experience is preferred but not required for this role.

Benefits

Culture and Benefits

Join a team where you'll be supported to grow your career, prioritise your wellbeing, and make a genuine impact. From industry-leading learning and development opportunities to parental leave, wellbeing support, and employee benefits, we're committed to helping our people thrive both professionally and personally.

We're passionate about creating a workplace where people feel supported, empowered, and inspired to do their best work. Whether you're developing new skills, tackling complex challenges, or collaborating with some of the best minds in the industry, you'll be part of a team that values curiosity, innovation, inclusion, and making a genuine difference.

Why you will love working here:

• Paid parental leave
• 24/7 Employee Assistance Programme (DataCare)
• Ongoing learning, certifications, and career development opportunities
• Access to industry-leading learning platforms and future skills training
• Recognition programmes that celebrate great work
• Great employee discounts and financial wellbeing benefits
• Meaningful work that makes a real impact

Eligibility criteria and conditions may apply to some benefits.