The role helps ensure operations, employees, products, and customer communications remain compliant with U.S. consumer protection laws and regulatory expectations.

Responsibilities

• Executing monitoring, testing, and quality assurance activities across banking areas while maintaining consistent documentation standards.
• Ensuring consumer-facing products, disclosures, and marketing materials are compliant across multiple regulations (e.g., Reg E, Reg CC, UDAAP, etc).
• Supporting consumer complaint handling, escalation, investigation tracking, and trend analysis.
• Overseeing Reg E related error resolution and unauthorized transaction processes for digital accounts, debit cards, credit cards, and other applicable EFT activities
• Managing examination requests and supporting timely responses
• Supporting regulatory examinations and maintaining exam readiness documentation, evidence repositories, and timely responses to regulator requests.
• Identifying systemic issues through monitoring results, complaint trends, and control weaknesses before they result in regulatory issues.
• Maintaining training programs that meet regulatory expectations while addressing evolving business and regulatory risks.
• Assist in Maintaining accurate issue tracking and remediation evidence via Management Action Plans (MAPs)
• Producing clear, professional documentation in fluent English within a multicultural, cross-border organization.

Requirements

• Bachelor’s degree in Law, Accounting, Finance, Business Administration, Compliance, or a related field.
• 2–4 years of experience in compliance monitoring, quality assurance, consumer compliance, compliance advisory, regulatory risk, internal audit, regulatory exam management, or related second-line compliance functions within a U.S. financial institution.
• Hands-on experience with U.S. consumer regulations, complaint management, product/disclosure review, and regulatory training programs.
• Direct experience supporting regulatory examinations and responding to regulator requests.
• Experience with issue management frameworks and remediation tracking.
• Fluent in English (reading, writing, and speaking)
• Strong ability to draft professional, regulator-ready documentation in English.
• Strong knowledge of Compliance Management Systems and second-line oversight expectations.
• Strong knowledge of U.S. consumer protection regulations, UDAAP standards, including consumer complaint handling and Reg E.
• Experience executing monitoring and testing programs.
• Experience reviewing marketing materials, disclosures, and product documentation.
• Ability to develop and deliver compliance training content.
• Strong analytical, documentation, reporting, presentation, writing, and communication skills.
• High attention to detail and ability to manage multiple priorities independently.
• Ability to engage confidently with auditors, regulators, business partners, and senior management.
• Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint.
• Must be available to work on-site in Miami, FL.

Preferred Qualifications

• Compliance certifications such as CRCM and CAMS preferred.
• Prior experience in a branch, foreign banking organization, or international bank environment is a plus.
• Fluent  in Portuguese proficiency (reading, writing, and speaking)  – Preferred

Benefits

• Medical, Dental, and Vision Insurance (100% employer-paid coverage available).
• Company-paid Life Insurance.
• Company-paid Short-Term and Long-Term Disability coverage.
• 22 days of paid vacation annually.
• 56 hours of paid sick leave annually.
• 8 hours of paid personal time annually.
• 401(k) retirement plan with up to 5% employer match.
• Annual Short-Term Incentive (STI) bonus based on individual and company performance.

Recruitment Process

• Resume review.
• Initial screening call to discuss qualifications, experience, and role expectations.
• Interview with the Talent Acquisition team.
• Interviews with hiring leadership and key stakeholders.
• Employment offer.