Our Customer Retention Team is expanding and we are looking for a Telesales Representative to join the team as we scale up and drive digital and financial inclusion across our markets.

Role Overview

We're growing our Customer Retention team and looking for a Representative who can do more than read from a script. You'll be connecting with existing M-KOPA customers by phone; introducing additional products, handling objections, building real relationships, and driving the kind of repeat engagement that keeps our mission moving. You'll report to the Telesales Team Lead.

About Us

M-KOPA is one of Africa's fastest-growing fintechs — 7 million customers served, $2+ billion in credit unlocked, and 86% customer satisfaction across our markets. Over 55% of our customers are accessing formal financial services for the very first time. We're not selling products. We're opening doors that were previously closed and every customer conversation is part of that.

What makes this different

Most Telesales roles have you cold-calling strangers on behalf of a product you don't believe in. This one is different. You're calling people who already trust M-KOPA customers who've already taken a step toward financial inclusion and helping them take the next one. The impact of every conversation is traceable, real, and meaningful.

What You'll Do

• Proactively introducing and selling additional M-KOPA products to existing customers, implementing effective sales techniques to hit and exceed campaign conversion targets while maintaining high call quality, accurate records, and daily productivity benchmarks.

• Building and maintaining genuine customer relationships; handling inquiries, concerns, and objections professionally, and delivering accurate, complete information on every interaction.

• Tracking customer interactions and providing regular feedback to the Telesales Team Lead on campaign progress, trends, and anything that needs attention.
  

What You'll Need

• At least 2 years of experience in a corporate environment, with preference for candidates who've worked in BPO or call centre settings and understand what high-volume, quality-focused Telesales actually demands.

• Strong verbal and written communication skills, a results-oriented mindset, and the discipline to consistently meet talk time and call handling benchmarks without cutting corners on customer experience.

• High personal ethics and integrity; because our customers trust us with their financial lives, and that's not a responsibility we take lightly.

The honest part

This is a target-driven role in a fast-paced environment. You'll be measured on conversion, call quality, and productivity and expectations are high. If you're energized by clear goals, genuine customer impact, and a team that holds itself accountable, you'll find your footing here quickly.

Why M-KOPA?

At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.

Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com.

Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024, 2025 and 2026), named on CNBC's World’s Top Fintech Companies 2025 & 2026 and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 10 million customers, unlocking $2 billion in cumulative credit for the everyday earners across Africa, in addition to over 10,000 e-bikes financed in Kenya.

Important Notice

M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.

M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships. 

M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.

Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date.

If your application is successful M-KOPA undertakes pre-employment background checks as part of its recruitment process, these include; criminal records, identification verification, academic qualifications, employment dates and employer references.