As part of our continued growth, Neo Group is recruiting on behalf of one of our local partners, leveraging our network of 1,400 talented professionals across 10+ countries. Together, we are committed to delivering innovative, data-driven solutions that empower our clients and foster professional growth within a dynamic and collaborative workplace.

We are on the lookout for a Team Lead Analyst (CRM Vertical) to join our Data Analytics department.

Responsibilities:

• Lead and mentor a team of CRM analysts — task distribution, quality review, professional development.
• Deliver actionable insights to the CRM department to support campaign, retention, and lifecycle decisions.
• Analyze CRM activities and performance: campaigns, communications, client segmentation, retention flows.
• Help the CRM team move toward data-driven decision-making across bonus mechanics, communication cadence, and client targeting.
• Design and interpret dashboards to track CRM KPIs for stakeholders.
• Collaborate with Product, Marketing, and Risk teams on cross-functional CRM initiatives.
• Ensure data quality and consistency in CRM-related tracking and reporting.

Requirements

• Proven experience in CRM activity analysis (campaigns, client segmentation, communication performance).
• Experience leading or mentoring an analytics team is preferred.
• Strong SQL skills.
• Python and analytical libraries (pandas, numpy, etc.).
• Ability to structure ambiguous business questions into clear analytical tasks.
• Strong communication skills — ability to present insights to both technical and non-technical stakeholders.
• Language: Russian - Native, English - B2+.

Nice to Have:

• Experience building dashboards in Tableau.
• Familiarity with CRM systems and their data structures.

Benefits

• Flexible working schedule.
• Interesting product.
• Learning opportunities.
• Career growth prospects.