CAFE LEAD
Reports to: Store Manager | Department: Retail

Key Responsibilities

Café Guest Experience

• Assist guests based on their Pace & Focus and make recommendations to meet their needs.
• Describing menu items and suggesting products to customers.
• Servicing customers, taking orders, receiving and processing customer payments.
• Preparing and serving hot and cold drinks such as coffee, tea, and specialty beverages.
• Product knowledge of cafe offerings and Shinola product knowledge and understanding of Pace & Focus - Welcoming, Adjusting, and Connecting.

Operations         

• Cleaning and sanitizing work areas, utensils and equipment.
• Maintain a clean and safe working environment for employees and guests.
• Regular cleaning and maintenance of cafe equipment in adherence of factory standards. Cleaning and sanitizing seating areas after each guest.
• Ordering, receiving, and distributing stock of supplies.
• Communicate with Barista's to ensure we are meeting the needs of the business and guests.
• Maintaining Visual standards.
• Keep your store clean, presentable and stocked
• Passing health inspections.
• Reduction in COGS by maintaining necessary levels of supplies and resources.

Human Resources

• Communicate staffing needs to Store Manager and partner in the recruitment of Baristas.
• Once hired Cafe Lead will train on all Barista job requirements.
• Regularly and consistently abides by Time & Attendance policies and all policies and procedures included within
• Regularly and consistently abides by the Standards of Conduct and Ethics, and all policies and procedures included within

Key soft skills

Organization, Verbal communication

Key Software's

This role will be utilizing the software listed below, exposure to some is a plus but not mandatory for this role.

• Drip coffee makers
• Pour over coffee makers
• Espresso machine
• Coffee grinder, water
• Ice machines.
• Square POS
• Store Force
• Greenhouse
• Zipline

Qualifications

• High School Diploma
• Servsafe Certification
• Must be 18+ yrs old
• 1+ years of previous experience as a supervisor in a retail or food service

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• Compensation type: hourly 
• Compensation:
  Compensation can be negotiated based on previous experience & qualifications.
  • Starting at $17.00 per hour

• Benefits:
• Paid Time-off: (For FT status team members only)
  • Paid Corporate Holidays 
  • Paid Vacation days (accrued)
  • Paid Float days
• Benefits:
  • Medical, dental & vision (For FT and PT Reg status team members only)
  • 401k with company match 
  • Employee assistance program (EAP)
  • Pet Insurance
  • Merchandise discounts
  • Complimentary employee watch

Shinola is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.