Über diese Service Manager Stelle bei PDQ Doors
📍 Location: PDQ Doors - Milford, Ohio
💵 Annual Salary: $65,000-75,000 (Based on Experience & Performance)
Reports To: General Manager / Brand President
About the Role
PDQ is looking for a hands-on Service Manager to lead our service department and develop a high-performing team of technicians.
This isn't a desk job. You'll spend time in the field coaching technicians, conducting ride-alongs, reviewing performance metrics, solving customer issues, and helping your team succeed. You'll be responsible for driving service revenue, improving operational performance, and delivering an outstanding customer experience.
If you're a proven leader who enjoys coaching people, holding teams accountable, and improving results, we'd love to meet you.
What You'll Do
Lead & Develop the Team
- Coach, mentor, and support service technicians through regular ride-alongs and one-on-one meetings
- Set clear expectations and hold the team accountable to company standards
- Lead daily huddles and team meetings
- Foster a positive, high-performance culture
Drive Department Performance
- Monitor key performance metrics, including:
- Revenue per technician
- Average ticket
- Close rate
- Membership sales
- Customer satisfaction
- Callback and warranty rates
- Technician efficiency
- Develop action plans to improve results and department profitability
Oversee Daily Operations
- Manage technician schedules and workflow
- Ensure jobs are completed accurately and efficiently
- Support dispatch and customer service teams
- Maintain consistent service quality and operational standards
Recruit & Develop Talent
- Interview and help hire top technicians
- Lead onboarding and training for new employees
- Conduct 30, 60, and 90-day check-ins
- Build a strong pipeline of future talent
Deliver an Exceptional Customer Experience
- Resolve customer escalations professionally
- Coach technicians on communication and service excellence
- Help turn challenging situations into positive customer experiences
What We're Looking For
- 5+ years of experience in the service industry
- 3+ years of leadership experience
- Experience managing and coaching field technicians
- Strong understanding of service performance metrics (KPIs)
- Proven ability to improve team performance and profitability
- Experience handling customer escalations
- ServiceTitan experience is a plus
You'd Be a Great Fit If You Are...
- A strong leader who leads by example
- Results-driven and accountable
- An effective coach who enjoys developing others
- Organized and process-oriented
- Comfortable making decisions using data and KPIs
- A clear communicator who builds trust with employees and customers
What Success Looks Like
Within your first 90 days, you'll:
- Build relationships with your team
- Establish regular coaching and accountability
- Improve technician performance and operational consistency
- Reduce callbacks and warranty issues
- Increase revenue, customer satisfaction, and overall department performance
If you're ready to lead a winning team and make a lasting impact, we'd love to hear from you.
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💵 Competitive Salary: $65,000 – $75,000 per year
- 🏥 Full Benefits: Medical, Dental, Vision, Employer-Paid Life & Disability Insurance
- ⛽ Company Vehicle, Tools & Gas Card
- 🧾 401(k) with Company Match, HSA & FSA Options
- 📅 Paid Time Off & Holidays
- 🎁 Employee Discounts & Referral Bonuses
- 📚 Ongoing Training & Development Opportunities
- 🚀 A Clear Path to Growth within a National Family of Service Brands
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