Jobs Companies Quantummetric Senior/Strategic Digital Analytics Consultant - UK

Über diese Senior/Strategic Digital Analytics Consultant - UK Stelle bei Quantummetric

Quantummetric · Remote · London, England
😎 Our Culture
Quantum Metric's number one objective is happy people, diverse and inclusive culture.  We’re passionate about empowering our people to become the best version of themselves, offering coaching and training programs designed to accelerate their career in whatever direction they choose.  

As a remote-first company, we understand the importance of building an engaged, diverse, and fun place to work. We hold regular company-wide events, seasonal challenges, and Quantum Metric sponsored local outings when Zoom becomes too much. We also have a number of Employee Resource Groups that provide spaces to discuss, share, and reflect on topics that impact us both inside and outside of work - from being new to SaaS or navigating it as a first-time parent, to overcoming the barriers faced as Black, Hispanic, Asian American and Native Hawaiian/Pacific Islander, LGBTQIA or other underrepresented backgrounds.  

We are also passionate about the connections we build with our customers. You’ll not only work with some of the world’s most recognized brands, but build lasting relationships.

At Quantum Metric we value all types of experience and education and don’t expect you to meet every qualification for this position. We are most interested in the unique perspective you can bring and your ability to uphold our values of passion, persistence, and integrity.

🚀 About the Role
As a Strategic Customer Success Business Consultant, you will serve as a premier strategic advisor and domain leader for Quantum Metric’s most complex, high-impact enterprise accounts. Beyond driving customer activation and operationalization, you will shape how our largest clients leverage technology by developing productized service offerings, pioneering domain-specific AI automations, and serving as a subject matter expert both for clients and internally across our entire consulting organization.

In this role, you will advise and align with senior stakeholders, navigating complex organizational landscapes from day-to-day power users to executive sponsors. You will act as the go-to subject matter expert in your specialized domain, stepping in ad hoc to advise on high-stakes client engagements, while also serving as the primary point of contact for leveraging AI to automate analytical workflows tailored to key use cases. You won't just deliver value; you will define, scale, and automate it—translating deep quantitative insights into strategic business outcomes that directly influence account retention, executive alignment, and long-term partnership growth.

🔧 Responsibilities

  • Drive Strategic Customer Outcomes: Serve as the premier strategic advisor for Quantum Metric’s most complex, high-impact enterprise accounts, aligning macro digital strategies with customer business outcomes. Navigate complex organizational landscapes to build executive alignment, establishing mission-critical status that directly drives account retention, renewal, and long-term partnership growth.
  • Pioneer AI & Scalable Value: Serve as the primary subject matter expert for leveraging AI to automate analytical workflows tailored to key enterprise use cases. Define, scale, and automate value delivery by translating deep quantitative insights into productized service offerings and repeatable frameworks that benefit the broader consulting organization.
  • Orchestrate Enterprise Domain Activation: Deploy as a targeted domain leader into strategic accounts—such as aligning with IT and Engineering teams on Site Observability—to design engagements, align senior stakeholders, and drive domain-specific activation. Embed Quantum Metric into critical operational workflows and digital decision-making processes.
  • Surface Transformational Insights: Synthesize deep quantitative data into macro-level digital and omnichannel optimization strategies, moving beyond defect detection to actively shape customer strategic roadmaps. Establish clear benchmarks for value realization and scale successful consulting methodologies across the entire practice.
  • Serve as Enterprise Subject Matter Expert: Act as a premier domain leader within assigned verticals or specialized use cases, stepping in ad hoc to advise on high-stakes, complex client engagements across the global organization. Drive the evolution of Quantum Metric’s consulting methodology by translating deep vertical or use-case expertise into reusable applications, pioneering AI-driven workflows, and establishing best practices that elevate the entire team's consulting rigor.
  • Mentor and Elevate the Practice: Act as a force multiplier across the organization by mentoring Consultants, modeling best-in-class advisory practices, and leading team enablement. Drive vertical playbooks and share specialized domain expertise in global forums to continuously upskill the broader business consulting practice.
  • Proactively Safeguard Strategic Engagements: Partner closely with primary Business Consultant to systematically identify, diagnose, and remediate high-stakes account risks across key functional domains. Step in globally on targeted engagements to design high-level recovery strategies, re-establish executive alignment, and reposition value to secure renewals and protect long-term account health.
  • 💡 Requirements

  • Domain Expertise: Deep specialized domain expertise in at least one key enterprise area:
  • Site Observability & Technical Performance: Experience partnering with SRE, IT, and Engineering teams to monitor digital experience performance, client-side/API errors, and application stability.
  • Contact & Call Center Optimization: Experience leveraging experience data to drive call deflection, reduce Average Handle Time (AHT), and optimize omnichannel agent workflows (e.g., Salesforce integrations).
  • Internal Applications & Employee Experience: Proven ability to apply digital analytics to internal enterprise tools to streamline operational workflows and boost employee productivity.
  • AI Proficiency & Autonomous Problem Solving: Demonstrated ability to leverage AI technologies (e.g., Claude Code, AI CLI tools, LLM prompts) to streamline processes and automate analytical workflows. Strong natural resourcefulness with a track record of navigating technical ambiguity, troubleshooting complex challenges, and figuring things out independently without rigid guidance.
  • SQL & Data Engineering Proficiency: Proficient in reading, writing, interpreting, and auditing complex SQL queries and data engineering pipelines to validate backend system logic, ensure data integrity, and support deep-dive quantitative analyses.
  • Experience & Background: 8+ years of professional experience in digital analytics, digital product management, management/technology consulting, or a related field, with a proven track record of transforming complex data into executive-level business outcomes.
  • Analytical Expertise: Advanced ability to work with large, un-aggregated quantitative datasets to uncover macro-level trends, quantify business impact, and solve ambiguous, high-stakes business challenges.
  • Client-Facing Leadership & Executive Advisory: Proven experience acting as a trusted domain advisor, comfortable navigating enterprise client matrixes, interfacing with C-suite stakeholders, and deploying ad-hoc to high-stakes strategic engagements.
  • Communication Excellence: Exceptional verbal and written communication skills, with polished executive presentation abilities and the confidence to facilitate strategic workshops, executive briefings, and large-group enablement sessions (50+ participants).
  • Self-Starter & Collaborative Mindset: Highly proactive with a track record of driving impact independently across global accounts while seamlessly collaborating with primary Account Owners and internal practice leaders.
  • Travel: Ability to travel up to 10% to visit enterprise customers for high-impact, onsite enablement, executive sessions, and strategic workshops.

  • 💻 Recruitment Process
    Note: This interview process is subject to change. End stage candidates are also given the optional opportunity to meet with an Employee Resource Group Member if that is of interest.
     
    - Recruiter Screen (30 minutes)
    - Independent Assessment (1 hour)
    - Hiring Manager Interview (45 minutes)
    - Director Interview (30 minutes)
    - VP, Consulting Services Interview (45 minutes)
    - Chief Customer Officer Interview (30 minutes)
    - CEO Interview (30 minutes)

    🏆 Perks & Benefits
    Private Medical Insurance (100% paid)
    Life Assurance 
    Employee Assistance Program 
    Stock Options
    Employee Lead Referral Program
    Internal Lead Referral Program
    One-Time Home Office Enhancement Stipend
    Monthly Business Expense Stipend
    Enhanced Parental Leave
    Company-Wide Unlimited Paid Time Off policy (In addition to company vacation entitlement)
    RECHARGE PROGRAM (after 3 years, disconnect for 3 weeks, no email/slack)
    Automatic enrollment in QM Pension Plan with 4% match 
    MacBook and awesome swag delivered to your door
    Encouraging and collaborative culture
     
    🐉 About Quantum Metric
    As a leader in digital analytics, Quantum Metric helps organizations put customers at the heart of everything they do. Providing a simplified approach to monitor, diagnose and optimize the digital journeys that matter most, the Quantum Metric platform offers in-depth customer understanding, quantified and tied to core business objectives.

    Today, Quantum Metric captures insights from 50 percent of the world’s internet users, supporting nationally recognized brands in ecommerce and retail, travel, financial services and telecommunications. 

    Quantum Metric has been named to the Inc 5000 and the Deloitte 500 for the last six-consecutive years, and has made the Best Places to Work lists by Glassdoor, BuiltIn, Fast Company and Forbes. 

    If the above role seems like a match and you’re interested in joining a team of people with exceptional potential from diverse backgrounds, perspectives, and life experiences, we want to hear from you!

    The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Quantum Metric reserves the right to change, edit, and add duties and responsibilities of all job descriptions at any time, at its sole discretion, and to notify the respective employee accordingly. 

    Quantum Metric will only provide offers of employment and all communications regarding employment from an official @quantummetric.com email address and/or LinkedIn inMail. Quantum does not recruit via channels such as WhatsApp or Telegram, and will not ask for a candidate’s sensitive information and/or any upfront fees/costs during the job application process. Quantum asks that any candidates report any suspicious recruitment efforts to [email protected].


    #LI-REMOTE #BI-Remote
    Bereit, sich bei Quantummetric zu bewerben?
    Bei Quantummetric bewerben

    Ähnliche Jobs

    Harbor
    Senior Consultant, Vendor Management Office
    Harbor
    ⚡ Früh bewerben London, England, United Kingdo... Vor Ort
    ● Neu 👁 Gesehen ✓ Beworben vor 9 Std.
    Samsara
    Implementation Consultant - German Fluency
    Samsara
    ⚡ Früh bewerben London, England, United Kingdo... Hybrid
    ● Neu 👁 Gesehen ✓ Beworben vor 11 Std.
    Beyond
    Senior Data Privacy Consultant
    Beyond
    ⚡ Früh bewerben Manchester, England, United Ki... Vor Ort
    ● Neu 👁 Gesehen ✓ Beworben vor 11 Std.
    Profound
    Solutions Consultant
    Profound
    ⚡ Früh bewerben New York, New York Vor Ort $130,000–$170,000
    ● Neu 👁 Gesehen ✓ Beworben vor 1 Tg.
    Methods Business and Digital Technology
    Senior Cyber Security Consultant (Security Operation & Vulnerability Management)
    Methods Business and Digital Technology
    ⚡ Früh bewerben London, England, United Kingdo... Vor Ort
    ● Neu 👁 Gesehen ✓ Beworben vor 1 Tg.
    Methods Business and Digital Technology
    ServiceNow Pre-Sales & Assurance Consultant
    Methods Business and Digital Technology
    ⚡ Früh bewerben London, England, United Kingdo... Vor Ort
    ● Neu 👁 Gesehen ✓ Beworben vor 1 Tg.
    Control Risks
    Embedded Security Education & Awareness Programme Consultant
    Control Risks
    ⚡ Früh bewerben London, England, United Kingdo... Vor Ort
    ● Neu 👁 Gesehen ✓ Beworben vor 1 Tg.
    AlphaSense
    Pre-Sales Consultant, Financial Services
    AlphaSense
    ⚡ Früh bewerben London, Greater London, Englan... Vor Ort
    ● Neu 👁 Gesehen ✓ Beworben vor 1 Tg.
    AlphaSense
    Pre-Sales Consultant, Financial Services (German Speaking)
    AlphaSense
    ⚡ Früh bewerben London, Greater London, Englan... Vor Ort
    ● Neu 👁 Gesehen ✓ Beworben vor 1 Tg.

    Registrieren für Vorschläge, die auf die von Ihnen geöffneten Jobs und gespeicherten Suchen zugeschnitten sind.

    Mehr Jobs bei Quantummetric

    Alle Jobs bei Quantummetric ansehen →

    Jetzt bewerben
    🤖

    Moment — langsam

    JobsRadar wurde für echte Menschen gebaut, die eine schwere Zeit bei der Jobsuche haben — nicht für automatisierte Anfragen. Sie klicken viel zu schnell und sind jetzt vorübergehend blockiert.

    Kommen Sie später wieder. Wenn Sie wirklich auf Jobsuche sind, stehen wir hinter Ihnen — verhalten Sie sich einfach wie ein Mensch.

    Catch your next role the second it’s posted.

    Create a free account and we’ll watch the boards for you — the instant a job matches your search, it lands in your inbox or Telegram. No digging, no refreshing.

    Create free account

    Free forever · takes 30 seconds · already have one?

    Verschaffe dir einen Vorsprung bei der Jobsuche.

    Tritt unserem Telegram-Kanal bei für das, was dir hilft, die Stelle zu bekommen — Gehaltsbenchmarks, den wöchentlichen Marktpuls und neue Feature-Drops. Kein Spam, nur Signal.

    Dem Kanal beitreten — kostenlos