About Us (Ensono)

Ensono is an expert technology adviser and managed service provider. As a relentless ally, we accelerate clients’ digital transformation to achieve business outcomes that stand to last. Our dedicated team helps organizations optimize today’s systems across any hybrid environment with services such as consulting, mainframe and application modernization, public cloud migration and cloud-native development. With certified experts in AWS, Azure and Google Cloud and recognized as Microsoft Datacenter Transformation Partner of the Year, Ensono has over 3500+ associates globally and is headquartered in greater Chicago.

We care about your success, offering comprehensive strategic and managed services for mission-critical applications. Our Advisory and Consulting services can help upfront with an application strategy or find the right places for your applications – whether it’s public, multi or hybrid cloud, or mainframe. And because we span across all mission-critical platforms, we can meet you wherever you are in your digital transformation journey, with 24/7 support when you need it. We are your relentless ally, flexing with you when challenges emerge so you don’t feel stuck in place. With cross-platform certifications and decades of experience, our technology experts have become an extension of your team so you’re continuously innovating – doing more with less while remaining secure. And that’s just the beginning.

Role Overview

We are looking for a Senior ServiceNow Developer with hands-on experience in Catalog Development, ITSM, and CSM modules, along with integration expertise. The ideal candidate should be capable of designing scalable solutions, working across modules, and supporting enterprise-grade ServiceNow implementations.

Experience in automation and CMDB-driven design patterns is highly valued, especially in environments involving phased transformations and multi-client support.

Key Responsibilities

🔹 ServiceNow Development

• Design and develop Service Catalog items, workflows, flows, and UI policies
• Build and enhance solutions in ITSM (Incident, Change, Request, Problem) and CSM modules
• Implement reusable components and optimize platform performance

🔹 Catalog & Workflow Expertise

• Develop dynamic catalog forms with client-specific logic
• Configure approval workflows, Flow Designer, and automation rules

🔹 Integration & Data Handling

• Develop and manage integrations using APIs
• Handle data transformation, mapping, and validation

🔹 Platform Customization

• Develop Business Rules, Script Includes, UI Actions, Client Scripts
• Customize Portals / UI Builder components
• Ensure adherence to ServiceNow best practices

🔹 Collaboration & Delivery

• Work with cross-functional teams
• Participate in design discussions and solution reviews
• Support UAT, deployment, and post-production fixes

 Required Skills & Competencies

Core Skills

• Strong hands-on experience in:
• Service Catalog development
• ITSM and CSM modules
• Solid scripting skills:
• JavaScript (ServiceNow scripting)
• Glide APIs
• Experience in:
• Flow Designer
• REST API integrations

Platform Knowledge

• Good understanding of:
• Role-based access & entitlements
• ServiceNow architecture & performance optimization

Certifications (Mandatory)

• ServiceNow Certified System Administrator (CSA)
• At least one of:
• Certified Application Developer (CAD)
• CSM or ITSM Implementation Specialist

Good to Have

• Exposure to AI capabilities in ServiceNow (e.g., Virtual Agent, Predictive Intelligence, GenAI features)
• Experience in automation-first design approaches
• Knowledge of enterprise service portals or UI Builder
• Familiarity with Agile/Scrum delivery models
• Experience working in multi-client or shared platform environments preferred

Shift Timings: 1:30 PM to 10:30 PM IST

We are an equal opportunity employer. All qualified applicants will be considered for employment without regard to caste, colour, creed, religion, gender, gender identity, sexual orientation, age, disability, HIV status, or any other status protected by law. Candidates with disabilities who require accommodations during the recruitment process are encouraged to contact our Talent Acquisition team to place a request.