Job Title:              Senior Network Support Engineer

Location:              REMOTE with occasional travel to nearest office (hybrid - 2 days in office) with occasional travel to other sites

**Must have a valid driving license**

Established in 2003, Focus Group is proud to be one of the UK’s fastest growing independent providers of essential business technology, providing digital workplace solutions to over 30,000 customers across the UK.

From our small but ambitious beginnings, we have grown into a nationwide company with over 1300 employees across 16 offices and have recently joined the ranks of Britain’s private company ‘unicorns’ after securing a new $1bn valuation.

We are looking for a Senior Network Engineer to lead the technical delivery of customer projects and act as technical lead on network faults and major incidents. The role involves working alongside Project Managers, Account Managers and fellow engineers (both remotely and on customer sites), and owning the technical quality and documentation of the work. This is a hands-on, customer-facing role and includes UK site travel and occasional planned out-of-hours work for change windows.

You will be dealing with large enterprise customer environments where you’ll get hands-on experience with cutting-edge technologies and work on solving intricate, large-scale network and security incidents for top-tier clients.

Requirements

We are looking for:

• Strong experience in some (if not all) of our core solutions which are SD-WAN (Meraki, Fortinet, Viptela) LAN and WLAN (Cisco, Meraki),  Security (Fortinet, Firepower)
• Strong troubleshooting and diagnostic skills, with a knack for solving high-pressure network issues.
• Providing solid technical support for critical incidents, escalations, and change requests.
• Someone who will advance to become an expert in troubleshooting, optimizing, and managing advanced network solutions. 

Benefits

At Focus Group you can be proud of what you do, how you do it and feel a true part of the team. We work hard to create an inclusive, collaborative and rewarding environment where you are inspired to achieve brilliant things and really make a difference to the future of our business.

We’re proud to have built an outstanding place to work where people thrive and are recognised for their achievements. We’re delighted to have been named one of the UK’s best 100 Companies to Work for 2021 and a British Private Equity & Venture Capital Association (BVCA) 2023 Vision Award Winner for London & South East for our commitment to culture and ESG.