Jobs Companies Lyrahealth Senior Global Account Consultant

Über diese Senior Global Account Consultant Stelle bei Lyrahealth

Lyrahealth · Remote · United Kingdom
About Lyra

Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.

Lyra Health is looking for a skilled and collaborative Global Account Consultant to serve as a subject matter expert for our international customers. In this role, you will partner closely with our Customer Success Managers to deliver a world-class experience, ensuring the unique needs of our global clients are met. Your expertise will be vital in driving customer retention and growth by navigating the nuances of international service delivery, solving complex problems, and building strong relationships with both customers and our global network of providers.
 
This role is fully remote and candidates must be physically located within the United Kingdom.

Responsibilities

  • Partner with Customer Success Managers (CSMs) on all international aspects of service delivery for our Workforce Mental Health customers.
  • Serve as the subject matter expert on international service delivery, advising CSMs and customers on global nuances and resolving inquiries.
  • Lead discussions on international agenda items during customer meetings, including Quarterly and Annual Business Reviews.
  • Deliver international awareness sessions and coordinate the delivery of local language sessions to drive member engagement.
  • Proactively monitor international account risk and collaborate with CSMs to develop and implement effective mitigation strategies.
  • Liaise with internal teams and our global network to coordinate the delivery of core services, training, and critical incident support.
  • Maintain accurate and up-to-date customer records in our internal systems.
  • Minimum level of experience required

  • 5+ years of customer relationship management experience.
  • 3+ years of experience within an Employee Assistance Program (EAP) setting.
  • Excellent verbal and written communication skills.
  • Strong project management and cross-functional collaboration skills.
  • Ability to prioritize and multitask, balancing the needs of multiple customers.
  • Excellent negotiation and creative problem-solving abilities.
  • Bachelor's degree in Business or a related field, or equivalent practical experience.
  • Minimum skillset required

  • Strong project management and cross-functional collaboration skills.
  • Ability to prioritize and multitask, balancing the needs of multiple customers.
  • Excellent negotiation and creative problem-solving abilities.
  • Direct experience in a global or international role.
  • A strong passion for mental health and a customer-centric mindset.
  • Ability to thrive in a fast-paced, ambiguous environment and effectively manage change.
  • A dynamic, professional, and collaborative work style.
  • Excellent computer literacy.

  • "We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.

    By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra.  We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR.  Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives.  If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form.  This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact [email protected]. For more information about how we use and retain your information, please see our Workforce Privacy Notice."

    The benefits available to those located in the UK. will be consistent with UK law and may vary from those located in other countries. Benefits will be provided in a manner consistent with applicable law.
    Bereit, sich bei Lyrahealth zu bewerben?
    Bei Lyrahealth bewerben

    Ähnliche Jobs

    La Fosse
    Experienced Recruitment Consultant - Financial Services
    La Fosse
    ⚡ Früh bewerben London, England, United Kingdo... Vor Ort
    ● Neu 👁 Gesehen ✓ Beworben vor 13 Std.
    La Fosse
    Experienced Recruitment Consultant - SAP Europe
    La Fosse
    ⚡ Früh bewerben London, England, United Kingdo... Vor Ort
    ● Neu 👁 Gesehen ✓ Beworben vor 13 Std.
    La Fosse
    Experienced Recruitment Consultant - Commerce and Industry
    La Fosse
    ⚡ Früh bewerben London, England, United Kingdo... Vor Ort
    ● Neu 👁 Gesehen ✓ Beworben vor 13 Std.
    Cognite - AI for Industry
    Principal Pre-sales Solutions Consultant (Pharma/Life Science)
    Cognite - AI for Industry
    ⚡ Früh bewerben Amsterdam, North Holland, Neth... Vor Ort
    ● Neu 👁 Gesehen ✓ Beworben vor 19 Std.
    Mindrift
    Ex-MBB Strategy Consultant - AI Training (Remote)
    Mindrift
    ⚡ Früh bewerben United Kingdom Remote
    ● Neu 👁 Gesehen ✓ Beworben vor 22 Std.
    Acceldata
    Senior Solutions Consultant - xLake Platform
    Acceldata
    ⚡ Früh bewerben Greater London, UK Vor Ort
    ● Neu 👁 Gesehen ✓ Beworben vor 23 Std.
    Eagle Eye
    Platform Consultant
    Eagle Eye
    ⚡ Früh bewerben United Kingdom Remote
    ● Neu 👁 Gesehen ✓ Beworben vor 1 Tg.
    Steer
    Senior Consultant / Consultant - Geospatial and Data Analytics
    Steer
    ⚡ Früh bewerben London, England, United Kingdo... Vor Ort £35,000–£45,000
    ● Neu 👁 Gesehen ✓ Beworben vor 1 Tg.
    Rentokil Initial  Group
    Field Sales Consultant
    Rentokil Initial Group
    ⚡ Früh bewerben Tottenham, London, United King... Vor Ort £26,435–£26,435
    ● Neu 👁 Gesehen ✓ Beworben vor 1 Tg.

    Registrieren für Vorschläge, die auf die von Ihnen geöffneten Jobs und gespeicherten Suchen zugeschnitten sind.

    Mehr Jobs bei Lyrahealth

    Alle Jobs bei Lyrahealth ansehen →

    Jetzt bewerben
    🤖

    Moment — langsam

    JobsRadar wurde für echte Menschen gebaut, die eine schwere Zeit bei der Jobsuche haben — nicht für automatisierte Anfragen. Sie klicken viel zu schnell und sind jetzt vorübergehend blockiert.

    Kommen Sie später wieder. Wenn Sie wirklich auf Jobsuche sind, stehen wir hinter Ihnen — verhalten Sie sich einfach wie ein Mensch.

    Catch your next role the second it’s posted.

    Create a free account and we’ll watch the boards for you — the instant a job matches your search, it lands in your inbox or Telegram. No digging, no refreshing.

    Create free account

    Free forever · takes 30 seconds · already have one?

    Verschaffe dir einen Vorsprung bei der Jobsuche.

    Tritt unserem Telegram-Kanal bei für das, was dir hilft, die Stelle zu bekommen — Gehaltsbenchmarks, den wöchentlichen Marktpuls und neue Feature-Drops. Kein Spam, nur Signal.

    Dem Kanal beitreten — kostenlos