Senior Facilities Manager - Kitt × Reeve

£60,000–£70,000 · London · Operations team

We're rebuilding facilities management: an AI platform that handles the volume, and expert FM people who own everything it can't. If you know plant and M&E, and think the industry is a decade behind what it could be, read on.

The setup

Kitt designs and operates workspace for brands worth leaving home for. Reeve is our sister platform - the AI that runs the portfolio: reactive jobs, compliance, suppliers, dispatch, reporting. Same business, two brands.

We are rapidly expanding across London and are onboarding 20+ buildings over the next 12 months.

The job

Report to the Head of Operations; deputise for her when she's out. Be Reeve's human expert on the complex long-tail issues the platform doesn't automate - and every one you solve makes it smarter.

You'll:

• Onboard new buildings - scoping plant, bringing incumbent suppliers across
• Own complex, multi-threaded issues end to end
• Approve spend up to your threshold, and challenge it where it's soft
• Catch M&E and compliance risk before it becomes a failure
• Bring diagnosis in-house instead of deferring to contractors

You

• High ownership. You take the whole problem, not your slice of it. When something's broken you fix it or find who can - you don't file it under "not my job" and move on.
• Easy to work with. Straight-talking, low-drama, quick to share what you know. Contractors, landlords, and your own team all find you the person who makes things simpler, not harder.
• Customer first. You measure the job by what the client experiences in the building, not by whether the box got ticked.
• Bias to action. You'd rather make the call and adjust than wait for permission.
• Real hard-FM depth to back it up: multi-site FM across HVAC, electrical, water, lifts, BMS and fire - you can scope a building and spot the risk on sight.

How we work

Fast, tech-first. Real ownership early, real judgment expected. If you want a fixed remit and a settled process, this isn't the job for you. If building something new while running buildings better than anyone else sounds good, you'll fit.

We'll Kitt you out

• 💰 Starting salary of £60,000-£70,000, depending on experience
• 🤝 Generous stock option scheme (ask us what this means if you're not sure)
• 🏖 28 days holiday a year plus Bank Holidays
• 🍼 Parental leave: up to 12 weeks paid for the primary caregiver
• 💔 Pregnancy loss support leave
• 🕺 Regular socials. We love a good party.
• 🧑‍🍳 Free weekly lunch, bi-weekly breakfast and daily snacks
• 🏆 Annual company trip
• 🍕 Team socials on a Thursday
• 🤑 Octopus Money Coach
• 👶 Workplace Nursery Benefit
• 🚲 Cycle to Work scheme
• 🚉 Season Ticket Loans

Process: one-way video → panel interview with a task → final interview with the COO