OVERVIEW
We value more than just experience at Automox and we’re counting on you to bring your drive, coachability, intelligence, and character. You’re a highly motivated and detail-oriented individual who will play a critical part in our accounts receivable function, including billing, collections, and cash application activities, while helping ensure the company's financial health and operational efficiency. Success in this role requires attention to detail, excellent communication skills, and the ability to work independently while collaborating effectively in a remote-first environment.

HOW YOU’LL DRIVE SUCCESS

• Accounts Receivable Management: Process the end-to-end accounts receivable process ensuring timely and accurate invoicing across various transactions including new business, expansions, contract modifications, auto-renewals, multi-year agreements, and overages.
• Collections: Execute proactive, customer-centric collections strategies to drive timely payments, maintain strong customer relationships, and achieve collections efficiency and cash collection targets through effective use of NetSuite and Tesorio.
• Cash Application: Accurately apply and post incoming customer payments (ACH, wire, credit card, and Stripe) to the correct accounts, research and resolve unapplied cash, chargebacks, and short-pays in a timely manner.
• Credit & Billing Adjustments: Issue credit and debit memos, manage customer credit monitoring including holds and limits, and ensure adjustments are accurate and properly documented.
• Data Analysis: Analyze AR trends, aging reports, collections performance, and key metrics to provide actionable insights that improve cash flow, reduce risk, and support accounting leadership.
• Month End Close: Support month-end and year-end close activities, including finalizing billing procedures, reconciling AR-related accounts, and ensuring the accuracy of accounts receivable balances and revenue-related transactions.
• NetSuite & SuiteBilling Expertise: Leverage deep knowledge of NetSuite and SuiteBilling to execute billing operations, troubleshoot issues, support system enhancements, and drive process improvements.
• Audit Support: Prepare audit schedules, account reconciliations, customer billing support, and other documentation requested by internal and external auditors. Assist with SOX controls, testing requests, and process documentation to support audit readiness and compliance.
• AI & Automation: Embrace AI tools and automation to streamline AR workflows, accelerate collections, improve forecasting, and continuously identify smarter ways to work in a fast-moving business.
• Collaboration: Work cross-functionally with Sales, Customer Success, Account Managers, Sales Operations, and other teams to resolve billing discrepancies and improve customer satisfaction.
• Remote Work Excellence: Thrive in a fully remote setting, demonstrating initiative, reliability, and accountability in meeting deadlines and achieving goals.

WHAT YOU BRING TO THE TABLE

• 5+ years of experience in accounts receivable, billing, collections, or a related role, with a proven track record of managing complex AR operations.
• Extensive experience with NetSuite ERP and SuiteBilling is highly preferred. 
• Strong analytical skills with the ability to interpret data and deliver actionable insights.
• Exceptional communication with a customer-focused approach to collections.
• High level of independence and self-motivation, with a demonstrated ability to excel in a remote work environment.
• Proficiency in Microsoft Excel and Google Sheets
• Experience with business tools such as SalesForce, Zendesk, Tesorio, Gmail, and Stripe is a plus.
• Detail-oriented and highly organized, with the ability to manage multiple priorities effectively.
• Familiarity with SaaS business models and subscription billing is a preferred.
• Thrives in a fast-paced, high-growth environment as a proactive self-starter, and is comfortable adopting AI and automation tools to increase efficiency.