We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.    

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.    

Why you will love this opportunity as Security Engineer at Civica    

As a Security Engineer, you will play a critical role in ensuring the protection of the organisation’s digital and physical assets across multiple countries, including UK, India, Australia, and Singapore. 

Responsibilities: 

• Responding to escalated security incidents, conducting investigations, and reporting on the root cause and resolution. 

• Implementing and maintaining security systems such as security information and event management (SIEM) systems, data loss prevention (DLP), antivirus/antimalware and XDR systems. 

• Co-ordinate and support day to day threat, and vulnerability remediation identified through intelligence feeds, from the SOC or our Vulnerability Scanner to resolution. 

• Creation of regular security report for management. 

• Assist with remediation of internal and external security threats identified from vulnerability/penetration scans for both internal and external environments. 

• Managing remediation plans based on proactive scanning 

• Collaborating with other IT and business teams to ensure the security of systems and data. 

• Out of hours support for major incidents where required. 

• Follow approved procedures regarding change control and documentation standards. 

• Dealing with colleagues and customers across the whole of the Civica estate as required 

• Coach and mentor fellow team members to spread skills and knowledge in all aspects of the security solutions managed by the Technology Centre. 

• Developing and implementing security policies, procedures, and standards. 

Requirements

• Excellent problem-solving skills and the ability to “think outside the box” under pressure 

• Excellent customer facing and organisational skills and a desire to deliver correctly first time. 

• Knowledge and understanding of designing and implementing security in an enterprise environment. 

• Good Team worker with excellent communication skills 

• Knowledge of investigating issues using SIEM tools and other security logging services 

• Experience of working in or with a Security Operations Centre and managing security issues and incidents. 

• Experience with Microsoft Sentinel, Defender, use of playbooks, automation skills 

• Managing Vulnerability management tools. 

• Securing and providing technical governance around the use of AI within a corporate environment 

• Cloud platforms (i.e., Azure / AWS) · Virtualization principles & technologies 

• Common Networking principles · Security principles and operations 

• Firewall, IDS/IPS configuration 

• Email and Web filtering services and configuration 

• Security Incident Response and Handling techniques · Log management and filtering solutions 

• Windows Server based systems including Active Directory, DNS, DHCP, IIS, NPS, RDS, DFS, Hyper-V 

• Conducting security research and staying current with the latest security trends, threats, and technologies. 

• Vendor certified qualifications for administrating Cloud environments, Operating Systems, Storage Devices and mainstream software products  

• Exposure and working knowledge supporting LANs/WLANs 

• Knowledge of Distributed Systems (in both low and high latency environments) 

• Knowledge of Linux / Unix, VMware, HyperV 

• Experience working in a DevOps environment 

Benefits

Why You'll Love Working with Us 
 
As a company, we're passionate about what we do and the citizens we serve. If you, too, want to champion the use of technology in public services to improve outcomes for citizens and public sector organizations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve career growth, and make a real difference to people and communities.  
 
We know that when our people are happy, they work better and have greater job satisfaction. Here's what you can expect: 

Time Off & Work-Life Balance 

✔ 25 Days Annual Leave + bank holidays – plus the option to buy up to 10 extra days! 
✔ Days of Difference – Up to 3 extra days off for volunteering. 
 

Financial Well-being & Security 

✔ Pension Contributions – 5% employer match to support your future. 
✔ Income Protection – Up to 75% salary cover for long-term illness. 
✔ Life Assurance – 4x salary tax-free lump sum. 
✔ Critical Illness Cover – £25,000 lump sum (extendable to dependents). 

Health & Perks 

✔ Private Medical Insurance – Fast access to private healthcare. 
✔ Health Cash Plan – Claim back physio, therapies & more. 
✔ Dental Insurance – Cover for routine & emergency care. 
✔ Affinity Groups – Join employee-led communities. 
✔ Bounty Bonus – Refer a friend & get rewarded. 

At Civica, we are committed to building an inclusive and diverse workplace where everyone feels valued and supported. We believe that a variety of perspectives drives innovation and excellence, and we welcome applicants from all backgrounds, cultures, and experiences. 

We are an equal opportunity employer. We do not discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, age, or any other legally protected characteristic. Our recruitment process is designed to ensure fairness and transparency, so every candidate has an equal chance to contribute to our mission. 

If you need any adjustments or accommodations to participate in our recruitment process, please let us know. We are here to support you.