About Charlotte Tilbury Beauty 

Founded in 2013 by world‑renowned makeup artist and beauty entrepreneur Charlotte Tilbury CBE, Charlotte Tilbury Beauty has transformed the global beauty industry with one mission: to empower everyone, everywhere to look and feel like the most confident version of themselves. With our easy‑to‑use, easy‑to‑choose, easy‑to‑gift icons, we’ve become one of the most talked‑about beauty brands on the planet - and the magic is only growing. 

Today, we’re a global beauty phenomenon, scaling at record speed across 50+ markets with over 3,000 Dream Team members bringing the Tilbury magic to life every single day. Across the world, our Retail Teams and Magic Offices work hand‑in‑hand to shape the Charlotte Tilbury experience - from the glamour of London and the style capitals of Europe, to the energy of the Americas, the vibrant beauty hubs of the Middle East and the fast‑growing innovation centres across APAC. Every region brings its own sparkle, culture and community, creating the unmistakable magic of Team Tilbury. 

We’re bold. We’re disruptive. We’re powered by creativity, innovation and industry‑leading tech. And as we continue to break records across countries, channels and categories, we’re looking for extraordinary talent to join us. 

About the role

The Retail Makeup Artist is responsible for promoting and creating makeup magic in store. Always representing the Charlotte Tilbury 5 P’s Professional, Proactive, Passionate, Prescriptive and Potential. Working as part of an elite team, the Makeup Artist drives business in store through delivering Charlotte Tilbury’s exceptional makeup artistry technique and service. The Makeup Artist will reflect the brand values and customer base. Responsible for achieving sales targets through the creation of an amazing experience with exemplary service. This role exudes passion and enthusiasm for Charlotte Tilbury to the customer, delivering her philosophy of artistry made easy along with a unique and personalized shopping experience.

As a Retail Artist (Full-time) you will

Sales

• Strive to achieve and exceed personal sales goals including Key Performance Indicators (KPI’s) – examples; Average Unit Sales (AUS) and Items Per Transaction (IPT).
• Work collaboratively to achieve and exceed team and counter goals.
• Create Brand awareness through the sharing and demonstration of your product knowledge
• Introduce new product launches
• Seat customers for a makeup service
• Demonstrating entrepreneurial spirit within the parameters of the Company guidelines.
• Consistently promote the Tilbury Touch to the customers.

Customer Service

• Lead by example at all times to promote the Tilbury Touch and exceptional customer service
• Deal with customer queries, through the use of sound judgement and achieving positive outcomes
• Seat customers for a makeup service
• Working quickly and accurately in time pressured conditions
• Take every opportunity to extend exceptional customer service beyond the in-store experience. For example; Makeup applications, Charlottetilbury.com, and use of the stores clientele data base to build relationships to continue customer retention. Always in line with Company guidelines.

Teamwork

• Assist in the execution of events meeting both booking and sales goals.
• Demonstrate a positive and cooperative approach towards your work and your colleagues
• Contribute to individual and team development plans through constructive feedback
• Maintain high standards of timekeeping to ensure team efficiency
• Assist and maintain an atmosphere of open and positive communication, professionalism and creativity at all times.
• Recognize and celebrate great performance

Operations

• Ensure that the store is ‘customer ready’ from open to close of business
• Maintain excellent hygiene standards. Clean display units, tools and testers throughout the day
• Assist with maintaining the required inventory levels to include stock counts, rotation, timely replenishment to ensure availability to customer
• Adhere to the Company cash loss prevention procedures and security policies
• Implement visual merchandising, new launch displays and collateral placement as directed by the management team
• Complete administrative tasks in a timely and accurate manner
• Raise operational issues for resolution in a timely manner

Store and Retail Partner Relationships

• Establish and develop a cooperative and mutually respectful relationship with the store retail colleagues
• Maintain the store standards and policies at all times
• Proactively suggest win-win opportunities to drive sales within store colleagues
• Contribute to individual and team development plans through constructive feedback
• Maintain high standards of timekeeping on counter to ensure team efficiency
• Assist and maintain an atmosphere of open and positive communication, professionalism and creativity at all times.
• Recognize and celebrate great performance

Who you will work with

Business Manager

About you

• A strong artistry portfolio.
• Examples of leading events and masterclasses
• Proven track record of strong sales performance
• Experience of managing, developing, and coaching
• Additional language proficiency is a plus

Charlotte Tilbury is a fast‑paced, dynamic and ever‑evolving environment where agility, ambition and a passion for excellence help our teams thrive. We look for people who want to grow, innovate and be part of a truly global #DreamTeam. 

While we outline the experience and skills we believe set candidates up for success, they’re a guide - not a barrier. If you can demonstrate the capabilities needed for the role, we’d love to hear from you, whether you have more or less experience than listed. 

Why join us? 

Base Compensation Range: $25-30 hourly

• Generous staff discount to use on all products 

• Medical, dental, and vision benefits 

• Commuter Benefits (Pre-tax) 

• Flex Spending Account (FSA) 

• Employee Assistance Program (EAP) 

• 401(k) with Company match 

• Paid Time Off 

• Birthday PTO 

**Charlotte Tilbury, in good faith, believes that this posted range of compensation is the accurate range for this role at the time of this posting** 

At Charlotte Tilbury Beauty, our mission is to empower everyone, everywhere, to feel like the most beautiful and confident version of themselves. We bring this to life by welcoming people from diverse backgrounds, cultures, identities, and perspectives into our global team. A workforce that reflects the world around us helps us better serve our communities, our customers, our colleagues, and every candidate who takes part in our recruitment process. 

If you need support or would like to apply through an alternative method, please contact us at [email protected]

Want a closer look at life at Charlotte Tilbury Beauty? Follow our LinkedIn page! For updates, stories, and behind‑the‑scenes moments.