Position Summary

The Project Manager – Spill Response Operations & Field Health and Safety is responsible for overseeing the day-to-day operations of a nationwide spill response call and triage center, ensuring timely incident intake, staffing coordination, response activation, and client communication. This role serves as the primary coordinator between call center personnel, response teams, subcontractors, and clients while also providing health and safety oversight and support for field personnel.

In addition, the Project Manager monitors fleet and driver performance through the Azuga telematics platform, identifies trends and risks, and works with field teams to improve driving safety, regulatory compliance, and operational performance. The position plays a key role in supporting company health and safety programs, incident investigations, training initiatives, and continuous improvement efforts.

Key Responsibilities:

Spill Response Call Center Management

• Manage daily operations of the spill response call and triage center.
• Ensure 24/7 staffing coverage and escalation procedures are maintained.
• Oversee incident intake, documentation, prioritization, and dispatch activities.
• Monitor response times and service level performance metrics.
• Coordinate deployment of field personnel, subcontractors, and resources during emergency response activities.
• Act as a primary point of contact for clients during spill response events.
• Develop and maintain call center procedures, workflows, and quality assurance programs.
• Analyze response trends and provide operational improvement recommendations.

 Project and Program Management

• Manage spill response projects from initiation through closeout in the company platform.
• Track project schedules, budgets, deliverables, and client expectations.
• Develop project status reports and performance dashboards.
• Coordinate cross-functional resources to support emergency response and environmental projects.
• Maintain project documentation and regulatory records.

Driver Safety & Azuga Monitoring

• Monitor driver performance through the Azuga fleet management platform.
• Review driving behaviors including speeding, harsh braking, acceleration, distracted driving, seat belt usage, and other safety indicators.
• Identify high-risk trends and implement corrective action programs.
• Generate and distribute fleet safety reports and key performance indicators.
• Partner with supervisors to improve driver safety performance and regulatory compliance.
• Support vehicle incident reviews and root cause investigations.

Health & Safety Support

• Provide health and safety guidance and support to field personnel nationwide.
• Chair national safety committee specific large client.
• Assist with development, implementation, and maintenance of company health and safety programs.
• Assure safety protocols are in place to address long worker requirements.
• Conduct incident, near-miss, and vehicle accident investigations.
• Track corrective actions and ensure timely completion.
• Coordinate safety training, toolbox talks, and employee safety communications.
• Support regulatory compliance with applicable OSHA, DOT, and environmental requirements.
• Review Job Hazard Analyses (JHAs), Activity Hazard Analyses (AHAs), and site-specific safety plans.
• Participate in emergency preparedness and response planning activities.
• Monitor safety performance metrics and recommend continuous improvement initiatives.

Reporting and Compliance

• Maintain accurate operational, safety, and response records.
• Prepare monthly, quarterly, and annual reports on call center performance, response metrics, and safety performance.
• Support internal and external audits.
• Ensure compliance with company policies, client requirements, and applicable regulations.

Qualifications:

Education:

• Bachelor's degree in Environmental Science, Occupational Health & Safety, Emergency Management, Business Management, or a related field or equivalent combination of education and relevant experience may be considered.

Experience:

• 5+ years of project management, emergency response, environmental services, health and safety, or related operational experience.
• Experience managing personnel, dispatch operations, or call center functions preferred.
• Experience supporting field operations in a multi-site or nationwide environment.
• Experience with fleet management or telematics systems such as Azuga preferred.

Knowledge, Skills, and Abilities

• Strong project management and organizational skills.
• Knowledge of spill response, emergency management, environmental compliance, and health and safety principles.
• Familiarity with OSHA, DOT, and industry safety requirements.
• Ability to prioritize multiple projects and emergency response activities simultaneously.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication abilities.
• Proficiency in Microsoft Office Suite and reporting systems.
• Ability to work in a fast-paced, incident-driven environment.

Preferred Certifications

• Project Management Professional (PMP)
• OSHA 30-Hour Certification
• HAZWOPER 40-Hour Certification
• Certified Safety Professional (CSP) or Associate Safety Professional (ASP) (preferred)
• Incident Command System (ICS) training (ICS 100/200/700)

Work Environment

• Combination of office, remote, and field environments.
• Occasional travel to field locations, client sites, and company offices.
• Availability to support after-hours response escalations and emergency situations as needed.

Success Measures

• Response time performance and service level attainment.
• Spill response mobilization effectiveness.
• Azuga fleet safety score improvements.
• Reduced vehicle incidents and safety violations.
• Health and safety compliance performance.
• Client satisfaction and project delivery metrics.
• Team productivity

Why you'll love working with us:

• Company-subsidized medical and dental
• Company-paid life, short, and long-term disability
• 401k match, tuition assistance, and more
• Cross-training and the ability to work on a variety of projects
• Performance-based bonuses or other incentives
• Working with the best and brightest in the industry
• 2,000+ employee national firm with 70+ locations across the US

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