ABOUT PROJECT
In ELEKS Support team, we aim to deliver exceptional managed services that extend beyond traditional break-and-fix support. We focus on fostering partnerships and being proactive in our approach to help our clients grow from startups to enterprises. Our goal is to build strong relationships with our clients by combining reliable support with developmental practices that enhance system reliability and adapt functionality to meet their evolving business needs.
This role will require working on several projects simultaneously.
REQUIREMENTS
1+ year of experience in IT project management
Prior experience with support environments and/or ITIL framework is a strong advantage
Good understanding of IT system and project life-cycles in general
Knowledge of theoretical or practical aspects of Waterfall/Agile Project Management as well as IT Service Management.
Understanding of project financial area – project profitability, revenue, margins, bill rates, and resources utilization
Understanding of offshore and remote teams management.
Knowledge of project management tools: JIRA Service Management, MS Project, MS Excel
Strong planning, organization, and decision-making skills
Ability to multitask, prioritize, and work under pressure
Excellent communication and stakeholder management skills
Advanced English
RESPONSIBILITIES
Direct and manage operations and feature development from initiation to closure within budget, schedule, and resource limits
Organize the team to help restore normal production operations in case of failure, collaborate with stakeholders to ensure timely resolution and status updates
Understand and communicate client business needs to project team
Negotiate, define, communicate and manage the scope of the project
Develop, maintain and effectively execute project plan throughout the project life. Ensure timely revision of project plan to meet changing needs and requirements
Forecast, track and manage budgets, ensure timely invoicing
Define, communicate, implement and monitor quality standards on all project deliverables
Manage day-to-day operational aspects of the service operations
Plan and manage internal and external project communications, ensuring effective exchange of project information and deliverables
Continually seek opportunities to increase customer satisfaction and deepen customer relationships
Identify, analyze, prioritize, mitigate and communicate project risks
Identify project resources necessary and partner with other company managers to acquire resources
Build and nurture an effective and collaborative project team. Promote effective individual and team performance
Mentor team members and support their professional growth
WHAT YOU WILL GET WITH ELEKS
Close cooperation with a customer
Challenging tasks
Competence development
Team of professionals
Dynamic environment with low level of bureaucracy
ELEKS is a custom software development company. We deliver value to our clients, thanks to our expertise and experience gained from working as a software innovation partner since 1991.
Our 2000+ professionals located in the Delivery Centers across Eastern Europe and sales offices in Europe and North America, provide our clients with a full range of software engineering services. These include product development, QA, R&D, design, technology consulting and dedicated teams.
