Essential Duties and Responsibilities:

• Serve as Medrio's primary operational point of contact for product partner relationships, including AG Mednet, ThoughtSphere, Pharmaseal, and future partners
• Establish and maintain regular operational cadences with each partner: monthly operational reviews, quarterly business reviews, agenda management, documented outcomes, and follow-through on commitments
• In partnership with Marketing, develop and maintain per-partner commercial readiness assets: capability documentation, implementation narratives, customer-facing talking tracks, and sales enablement materials that enable the commercial team to represent partner products confidently
• Coordinate customer escalations involving partner products: review issues, align internal and partner teams on resolution plans, and communicate outcomes to affected customers
• Triage partner platform updates, release notifications, and API changes: assess internal impact (SSO, user management, customer workflows), coordinate with IT and Engineering, and communicate relevant changes to internal stakeholders
• Drive GTM execution for partner-enabled offerings in coordination with Sales, Marketing, and Professional Services, ensuring partner products are accurately represented in commercial motions and customer conversations
• Maintain visibility into partner-influenced deal pipelines with Sales and Business Development, tracking open opportunities and commercial status
• Coordinate partner operational logistics including JIRA access, SSO configuration, shared drive management, IT ticket coordination, and integration setup
• Identify and surface integration gaps, customer experience friction points, API limitations, and commercial readiness issues, escalating to the Senior Director and relevant Product or Engineering owners as appropriate
• Establish and maintain clear documentation distinguishing what this role owns (coordination, commercial readiness, GTM execution) from what remains with Product and Engineering (requirements, technical design, roadmap decisions)
• Continuously improve partner operational processes to reduce friction and support scale as the partner ecosystem and Medrio's product portfolio grow

Customers or Clients:

• Primary operational point of contact for external product partners (AG Mednet, ThoughtSphere, Pharmaseal, and others)
• Partners closely with internal stakeholders across Sales, Business Development, Professional Services, Product, Engineering, Marketing, and Support
• Participates in partner-facing customer calls when escalation or commercial context requires

Education and Years of Experience:

• 5+ years of relevant experience in partner management, product operations, business development operations, or a related field
• Bachelor's Degree required
• Experience working with SaaS or platform-level technology partnerships strongly preferred
• Clinical trial or life sciences industry experience preferred but not required

Working Conditions:

This position is remote and may require some travel (~15-25%).

Other Skills and Abilities:

• Strong external relationship management skills — comfortable as a primary point of contact for partner organizations
• Proven ability to drive GTM execution and commercial readiness in a technology partner context
• Experience building partner-facing documentation in collaboration with Marketing: capability summaries, implementation guides, customer-facing narratives, and sales enablement materials
• Ability to triage and communicate partner updates, platform changes, and escalations across cross-functional internal teams
• Comfortable operating in ambiguous, cross-functional environments with strong follow-through and accountability
• Excellent organizational skills with strong attention to operational detail
• Experience in technology partnerships, SaaS integrations, or partner-enabled commercial motions strongly preferred

About Medrio:

At Medrio, we look for smart, capable, and conscientious people to help us expand our product capabilities, grow our business, and better serve our customers. Our employees love working for us because they get to develop, market, and sell a product that advances human health, and they enjoy many perks, including: 

• Comprehensive healthcare: US-based employees receive medical, dental, and vision coverage, with Medrio covering 100% of employee premiums and 50% of dependent premiums.
• Retirement contributions
• Equity: Stock options so you share in what we're building.
• Generous parental leave.
• Flexible time off - including company bonus holidays during months with no public holidays.
• Stipends — A monthly mobile/internet stipend and a wellness stipend to support how you work and how you recharge.

At Medrio, we build the technology that makes clinical trials faster, smarter, and more human. Our unified platform helps sponsors, CROs, and research sites bring life-changing therapies to market and every person on our team plays a role in that mission. You'll find a diverse, global team that brings accountability, curiosity, and a genuine customer-first mindset to everything we do, with a healthy dose of joy and quirkiness along the way.

Our culture
Medrians aim high. We're solution-oriented, collaborative, and driven — and we have fun doing it. Whether you're an engineer, data scientist, solutions consultant, or anything in between, you'll be part of a team that cares about your growth and the impact of your work.

The Medrio team is made up of individuals with a wide array of skills and interests, but all have a passion for providing the best possible user experience for our customers. We value collaboration, ingenuity and creating a culture of excellence!

Salary Range: $70,000 - 85,000 USD

To see detailed information on the data we collect during the application process, and how Medrio complies with data privacy laws, visit our Careers page.