Position Summary:

As the PC Specialist, you will serve as a vital, hands-on technical anchor on-site at our Dublin, GA distribution center, reporting directly to the Client Systems Support Manager. In this highly active role, you will walk the warehouse floor to provide critical Tier 1 hardware and software installation, maintenance, and rapid break-fix repair to keep our high-volume logistics operations running seamlessly. Your time will be dynamically split between maintaining specialized warehouse equipment—specifically Zebra label printers and RFID handheld scanners (60%)—and supporting desktop PCs, connectivity, and telephony systems (40%). By managing the daily incident ticketing queue each morning, collaborating with System Administrators on facility upgrades, and maintaining meticulous asset and e-waste records, you will directly prevent operational downtime. To succeed, you must be a highly reliable, quick-learning team player who remains resilient under pressure, possesses the physical ability to lift up to 60 pounds, and can comfortably commit to a rotating 4-day, 10-hour shift schedule (7:00 AM – 5:45 PM) that includes working weekends twice a month.

Key Responsibilities:

• Warehouse & Logistics Hardware Support: Maintain, troubleshoot, and repair critical logistics equipment. This role is highly active, with 60% of your time dedicated to Zebra label printers and RFID handheld scanners, and 40% focused on desktop PCs and connectivity.

• On-the-Floor Troubleshooting: Actively walk the warehouse floor to provide immediate, face-to-face technical assistance to personnel, ensuring proper operational efficiency of all systems.

• Installation & Asset Maintenance: Install, de-install, configure, and upgrade computers, software applications, and peripheral equipment. Maintain an accurate inventory of computer hardware, parts, and maintenance/repair records, while preparing legacy equipment for proper e-waste recycling.

• Daily Incident Management: Monitor and manage the local ticketing queue first thing every morning, prioritizing and resolving critical hardware and software incidents ASAP to prevent operational downtime.

• System & Facility Collaboration: Perform routine account unlocks and basic troubleshooting workflows using internal platforms like WMOS. Coordinate occasionally with external vendors, the Telecomm team to support telephone equipment, and System Administrators to assist with server equipment changes.

• Operational Availability: Work seamlessly within a 10-hour shift framework (7:00 AM – 5:45 PM) on a rotating 4-day work-week schedule, which requires working weekends approximately twice a month.

Qualifications:

• Technical Support Experience (Must-Have): 1–2+ years of proven, on-premise technical support experience focusing on hardware/software installation, troubleshooting, and break-fix workflows.

• Specialized Hardware Expertise (Must-Have): Direct, hands-on experience troubleshooting, configuring, and repairing Zebra Label Printers and RFID handheld scanners.

• Operational Availability (Must-Have): Absolute reliability and flexibility to work the required 10-hour shifts (7:00 AM – 5:45 PM) on a rotating schedule, including required weekend shifts (2x per month).

• Physical Mobility & Lifting (Must-Have): Ability to move around easily, walk frequently across an expansive warehouse environment, and safely lift or move computer/peripheral equipment weighing up to 60 pounds.

• Soft Skills (Must-Have): Exceptional customer service orientation, strong multitasking abilities, and crisp people/communication skills.

• Technical Qualifications (Strong Plus): An Associate Degree in a technical field or active certifications such as CompTIA A+ and/or MCDST.

• Ticketing & Systems Knowledge (Strong Plus): Experience utilizing enterprise ticketing systems (e.g., ServiceNow, Zendesk, Remedy, SolarWinds) and hands-on familiarity supporting Dell computer systems.

• Language Skills (Strong Plus): Bilingual fluency in English and Spanish to effectively communicate with a diverse operations workforce.

Personal Attributes:

• Highly Reliable & Disciplined: Exceptionally dependable with a strong commitment to strict schedule adherence, consistent attendance, and supporting the broader team.

• Quick Learner: Able to rapidly absorb new technical workflows, system layouts, and specialized warehouse software under minimal supervision.

• Resilient Under Pressure: Calm, level-headed, and efficient when troubleshooting critical hardware failures during high-volume operational windows in a fast-paced environment.

• Detail-Oriented & Organized: Thrives when multitasking across varied technical tasks, from active physical repairs to maintaining pristine documentation and asset records.