• Oversee daily business operations and departmental workflows
• Coordinate, supervise, and delegate tasks to department heads and staff
• Monitor operational performance and ensure company targets and objectives are achieved
• Suggest Improvements on our systems, processes, controls, and operational efficiency across all departments
• Assist management in planning, strategy development, and business decision-making
• Ensure the timely completion of projects, deliveries, customer requirements, and internal objectives
• Prepare operational reports and provide recommendations for improvements, updates, and business growth initiatives
• Maintain effective communication and coordination among all departments
• Evaluate employee and departmental performance, identify strengths, weaknesses, and opportunities for improvement
• Develop and implement action plans to increase productivity, accountability, and operational efficiency
• Conduct regular operational reviews and recommend process improvements, staffing adjustments, training programs, and performance development initiatives
• Establish, monitor, and enforce departmental KPIs and company standards
• Identify operational issues, root causes, and bottlenecks, and implement practical solutions
• Ensure excellent customer service standards are maintained throughout the organization

Requirements

• Bachelor's Degree in Business Administration & Management
• Minimum of 3–5 years of experience in Operations Management, Business Management, Retail Operations
• Strong leadership, organizational, delegation, and people-management skills
• Proven experience in retail operations and customer service management
• Excellent analytical, problem-solving, and decision-making abilities
• Strong personality with the confidence to identify issues, enforce accountability, and recommend corrective actions
• Ability to identify operational gaps and provide effective solutions
• Ability to manage multiple departments and priorities simultaneously
• Proficient in Microsoft Office