OVERVIEW:

As an Operations Floor Lead, you'll play a pivotal role in keeping our store running seamlessly behind the scenes while leading from the front when needed. Working closely with both the Operations and Store Leadership teams, you'll be responsible for driving operational standards, supporting stock flow, ensuring compliance, maintaining an organised back-of-house environment and helping the wider team deliver an exceptional customer experience. As a trusted keyholder, you'll confidently take ownership of day-to-day operations and step up as the on-duty leader when required.

WHAT YOU'LL BE DOING:

• Leading daily operational activities to ensure the store runs efficiently and safely.

• Taking ownership of stock flow, deliveries, replenishment and back-of-house organisation.

• Acting as a keyholder, supporting store opening and closing procedures and ensuring compliance with cash, safety and security processes 

• Coordinating daily priorities, communicating plans effectively and helping teams stay focused on what matters most.

• Coaching and supporting colleagues through on-the-job guidance, feedback and development moments.

• Maintaining exceptional operational standards across stock accuracy, store presentation, health & safety and housekeeping.

• Collaborating with the wider store team to ensure customers enjoy a seamless shopping experience.

• Managing competing priorities during busy trading periods while remaining calm, organised and solution-focused.

• Supporting operational projects, floor moves, seasonal launches and process improvements.

• Acting as the go-to person for resolving day-to-day operational challenges quickly and effectively.

WHAT YOU'LL NEED:

 • Previous experience in a supervisory, team leader or leadership role within retail, operations, logistics or a fast-paced customer-focused environment.

• Strong organisational skills with the ability to manage multiple priorities simultaneously.

• Experience handling stock processes, deliveries, inventory management or operational workflows.

• Confidence leading and motivating others through positive coaching and communication.

• A proactive, hands-on approach with a passion for high standards and operational excellence.

• The ability to make sound decisions and remain calm under pressure.

• Strong attention to detail and a commitment to accuracy and compliance.

• Flexibility to adapt to changing priorities and business needs.

• Previous keyholder experience is desirable.

• Full Right to Work in the US.. 

SALARY RANGE

This role has a salary range between $20.30 - $23.00. We are committed to fair and consistent pay practices. The salary range shown represents the anticipated hiring range for this position and may vary depending on individual qualifications and internal equity

THE PERKS.

Standard benefits include:

• Comprehensive Medical, Dental & Vision plans
• Performance-based Bonus opportunity
• Competitive PTO
• Contributory 401(k)
• Gymshark Employee Discount & long service awards
• Funded multi-site fitness membership
• Enhanced Family Leave plans
• STD & LTD plans

Note: The bonus program and benefits have certain eligibility requirements. Gymshark reserves the right to amend these programs in whole or in part at any time without advance notice.

BELONGING AT GYMSHARK.

Our mission is to be a place where everyone belongs. We’re an equal opportunities employer, and for us that means we always strive to be as inclusive as possible in all aspects of employment, right from your application. We’re committed to finding reasonable adjustments* for candidates with specific needs or have a disability during our recruitment process, and all applicants will be considered fairly and equally. We do not tolerate discrimination of any kind. *If you’d like to request a reasonable adjustment please email [email protected].