Position Summary
Location: Vero Beach, FL
Schedule: Full-time onsite at client office
Salary: $70,000 – $80,000 / year

Onsite IT Engineer – Empower Healthcare with Advanced Technology Solutions

Are you passionate about technology and ready to make a real impact in the healthcare sector? Join us as an Onsite IT Engineer, where you’ll work hands-on with enterprise-class systems, tackling advanced projects that drive our mid-market healthcare clients forward.

In this role, you’ll have access to state-of-the-art hardware, powerful automation tools, and resources to help you deliver exceptional technical support. You’ll work directly with users onsite, offering fast and effective solutions, and partner with client executives on both short- and long-term IT strategies. Your presence will ensure our clientele feel supported, no matter where they’re located.

Our Onsite IT Engineers are the face of our company, driving client success through innovative problem-solving and impactful solutions. If you’re excited about taking on infrastructure projects and developing your expertise, we’d love to hear from you!

We Are Looking for Candidates That Embody Our Core Values:
• Collaborate: Leave your ego at the door. None of us is as smart as all of us. Collaboration propels us toward our common goals in a way that benefits the company, its people, and its clients.
• Own: Take extreme ownership of your role and establish yourself as the go-to person in your position. Go above and beyond to deliver the right results: when you think sending an email is enough, pick up the phone and CALL.
• Dedicated: Model dedication, reliability, and responsibility. Rise to challenges, follow through, improve interpersonal experiences with clients, partners, and colleagues. Position yourself to be the most dedicated on your team every day.
• Empathize: See things from different angles and place yourself in others' shoes. Display genuine interest in, care and concern for our clients, partners, and colleagues in every interaction. Observe with the intent to learn and actively listen with the intent to truly hear.

Functions of the Onsite IT Engineer: 

• Provide prompt and effective support for end-user issues, ensuring timely resolution and tracking progress within SLA times.
• Collaborate closely with clients, Service Delivery Managers, and teammates to deliver high-quality service and foster a positive user experience.
• Lead and participate in various infrastructure improvement projects, contributing to enhanced system performance and user satisfaction.
• Maintain accurate documentation, create detailed support tickets, and log activities for efficient tracking and reporting.
• Offer hands-on support to executive teams, assisting with technology needs and strategic IT planning.
• Escalate complex issues to senior technical teams with comprehensive documentation of troubleshooting steps and recommendations.
• Act as the Subject Matter Expert (SME) for assigned clients, providing guidance and mentorship to team members as needed.
• Proactively identify and report potential major incidents, ensuring timely communication with the Service Delivery Manager.
• Develop and deliver end-user training on supported software and hardware, improving user confidence and system adoption.
• Assist with the installation and configuration of client-specific software and infrastructure, coordinating with vendors when necessary.
• Support Professional Services and Account Management teams by testing new environment configurations and providing valuable feedback.

Advanced Technical Responsibilities:

• Enterprise Desktop Management: Deliver comprehensive support for workstation hardware and software (Windows/Mac OS) and mobile devices, ensuring seamless operations for end users and proactively optimizing their experience.
• Office 365 Administration: Take ownership of Office 365 services, including advanced troubleshooting and management of SharePoint, OneDrive, and other collaboration tools, driving productivity across the organization.
• Advanced Support Ticket Resolution: Efficiently resolve and document complex support tickets using ConnectWise, maintaining a customer-focused approach across calls, chat, and email. Handle escalated issues that require deeper technical insight.
• Network & Security: Conduct advanced troubleshooting for network issues (DNS, DHCP, VPN), support firewall configuration, and ensure secure and reliable connectivity across multiple locations.
• Windows & Virtual Server Management: Manage Windows environments and virtual server infrastructures, performing tasks like advanced file permissions management, Active Directory administration, and supporting enterprise-level configurations.
• Healthcare Application Support & Vendor Management: Act as a key liaison for EMR/EHR vendor management, ensuring quick issue resolution and minimizing downtime for critical healthcare applications.
• User Training & Technology Mentorship: Deliver training sessions for end users, focusing on advanced IT tasks and best practices, while mentoring them to increase tech confidence and productivity.
• Team Leadership & Knowledge Sharing: Collaborate with teammates and mentor junior technicians, sharing expertise and fostering a culture of continuous learning and technical growth.
• Executive IT Support: Provide direct, high-level support to executive and senior leadership, ensuring their technology needs are met promptly and professionally with a focus on maintaining business continuity and efficiency.

Education & Experience Qualifications

• Minimum Education: High School Diploma or GED required.
• Certifications: CompTIA A+, Network+, Security+, Cisco, and Microsoft certifications preferred; relevant experience will be considered in lieu of specific certifications.
• Experience: 5+ years in a helpdesk or similar advanced technical role, required. Prior experience in a Managed Service Provider (MSP) environment is preferred.
• Healthcare IT Experience: Previous experience in Healthcare IT is or other high compliance industry is required.
• Technical Proficiency: Experience with ConnectWise preferred; familiarity with troubleshooting medical software and equipment is a plus.

Perks & Benefits

• Comprehensive Health Benefits: Including medical, dental, and vision coverage to keep you and your family well.
• 401K with Company Match: Start planning for your future with our competitive retirement savings plan.
• Generous Time Off: Enjoy 9 paid company holidays, 3 weeks of PTO, plus an additional week of sick leave.
• Professional Growth: Take advantage of ongoing learning and development opportunities to advance your career including cert reimbursement, involvement in infrastructure projects, and mentorship. 
• People-Focused Culture: Join a team that values work-life balance and a supportive, collaborative environment.
  
  

This role periodically requires onsite field work involving physical activity, including bending, kneeling, and crouching, as well as lifting, carrying, pushing, and pulling equipment weighing 60 pounds or more. Additional requirements may include safely climbing ladders, working at elevated heights, and standing or walking for extended durations in various client settings. These requirements represent the essential physical functions of the position and may be performed with or without reasonable accommodation.