The Mid-Market Account Director is responsible for customer relationships and overall account strategy within a defined set of existing accounts.  The Mid-Market Account Director’s primary responsibility is establishing yourself as a trusted advisor.  In doing so, drive new revenue opportunities of Five9's products and services.  This is a hunting role; however, it comes with a hunting license for a clearly defined list of customers already doing business with Five9. 

A successful Mid-Market Account Director must be a self-starter with a closer mentality who will manage the relationships and drive new business while ensuring customer retention.

We are looking for business athletes who are assertive team players - hungry, nimble, and intelligent - with the ability and willingness to close a mix of complex sales cycles, while maintaining the more day-to-day transactional business.

Key Responsibilities:

Customer Relationship Management:

• Establish early credibility and cultivate strong relationships with existing customers to understand their business needs and challenges.

Sales Strategy Development:

• Collaborate with the Five9 team to develop a comprehensive sales strategy.  Utilizing the wide range of talent that Five9 brings to the marketplace.
• Identify growth opportunities that the customer would benefit by taking advantage of, uncover other divisions within your customer's organization, and develop tailored approaches to capitalize on them.

Upselling and Cross-selling:

• Proactively identify opportunities to upsell additional Five9 products or services to existing customers.
• Strong focus on Five9’s AI offerings to improve efficiency in the Contact Center.
• Develop and present compelling proposals that showcase the value of expanding their engagement with Five9.

Market and Competitor Analysis:

• Stay informed about industry trends, market dynamics, and competitor activities.
• Use this knowledge to position Five9 as a leader and differentiate our offerings.

Key Responsibilities (continued):

• Create and drive revenue within a specified region or list of named accounts.
• Generate business opportunities through professional networking and cold calling.
• Drive brand awareness, campaigns, and lead generation via networking, associations, etc.
• Meet and exceed all quarterly and annual sales quotas.
• Own the sales cycle from lead generation to closure.
• Develop business plan and present the business plan during quarterly review sessions.
• Maintain account and opportunity forecasting within our internal forecasting system (SFDC)
• Self-generate leads from a personal connection, referral partners, and regional networking events
• Ensure 100% customer satisfaction and retention throughout the Implementation and Support experience.

Key Qualifications:

• Minimum of 8 years of successful experience in sales, with a track record of exceeding targets. Preferably in the CCaaS and/or SaaS with agent count of 100 - 3,000>
• Be able to work independently and as part of a team in a fast pace, rapid change environment.
• Success selling at the C-level
• Documented track record of sales excellence
• A proven sales hunter and closer
• Superior professional presence and business acumen

The Mid-Market Account Director role at Five9 offers a unique opportunity to contribute to the growth of our business by strategically managing existing accounts and identifying new avenues for expansion.