We are looking for individuals who are experienced in Property Management operations, are passionate about customer service, and who thrive in a fast-paced environment to join our Construction team. The Maintenance Coordinator is integral in providing direct support for the market field office and participating in the support of field-level property management, including responding to resident inquiries, providing them with outstanding service, and coordinating with field operations.

Please note: This position is onsite 5 days a week in our downtown Dallas office. This is not a field maintenance position.

The Role:   Responsibilities include, but are not limited to, the following:

• Serve as the primary point of contact for resident service requests within the assigned market(s), representing the Company in a professional and courteous manner.
• Intake, vet, and coordinate resident service requests, communicating with maintenance providers to ensure timely completion aligned with company standards.
• Interact with residents with professionalism and courtesy while collaborating effectively with internal team members.
• Deliver a high level of customer service and demonstrate competency across all resident interactions—including phone, email, written correspondence, and in-person communication.
• Perform vendor management tasks such as addressing vendor questions, setting appropriate expectations, and providing training aligned with company protocols.
• Manage workload in accordance with company standards, including adherence to department-wide KPIs.
• Manage and respond to incoming email inquiries, ensuring timely and accurate communication or appropriate redirection.
• Maintain an organized and consistent filing system on a company shared drive, in accordance with Evergreen procedures.
• Perform other duties as assigned by department leadership.

Qualifications and Experience:

• High School graduate.
• Minimum of one-year previous experience in either the single family or multi-family rental industry.
• Commitment to providing outstanding customer and resident experience.
• Ability to handle confidential information in a professional manner.
• Interacts productively in person and through technology with co-workers and team members.
• Excellent oral and written communication skills.
• Computer literacy, ability to comfortably navigate new technology and proficiency with the Microsoft Office suite including Outlook, Work and Excel is required.
• Detail oriented and able to effectively manage multiple projects simultaneously in a fast-paced work environment.
• Strong organizational and time-management skills, able to consistently meet goals and deadlines without sacrificing quality.
• We seek applicants who are proactive, self-directed, and highly motivated.

Additional Information. The role will require:

• Regular typing, talking, hearing, seeing, reaching, and repetitive motion.
• Routine use of standard office equipment and computers.
• That all duties are performed in a professional and safe manner.