IT System Administrator I

Overview

We are seeking a high-energy, mission-driven professional to support our day-to-day IT operations and help manage our expanding technical infrastructure. This is an entry-level system administration and growth role designed for someone who thrives on solving technical challenges, maintaining system security, and providing exceptional technical support to our team. While you will execute essential operational tasks like ticketing, endpoint management, and user lifecycle workflows, your primary mission is to ensure our organization's technology is seamless, secure, and fully optimized to empower our staff.

Why This Role Matters

The IT System Administrator I role is critical to ensuring our organization remains operational, secure, and efficient. By managing identity infrastructure, optimizing network uptime, and executing flawless onboarding and offboarding cycles, this position keeps our team connected and productive. This role offers a clear pathway for deep technical development and internal growth, with the potential to assume greater engineering and infrastructure leadership responsibilities in the future.

Who We Are

At Dynamic Catholic our Mission is simple: to re-energize the Catholic Church in America. Catholics are leaving the Church at an alarming rate, and disengagement among those who remain is staggeringly high. This is where you come in. We are looking for driven, talented, and dynamic individuals who will work tirelessly to use their talents to inspire people to rediscover the genius of Catholicism.

What You’ll Do

In this role, you will focus on mastering enterprise IT operations while playing a pivotal role in:

• User Lifecycle & Identity Management: Coordinate all technical aspects of New Hire Onboarding and Offboarding. Administrate user accounts and access levels within Okta SSO, Google Workspace, Microsoft Azure AD (Entra ID), and Microsoft Office.

• Endpoint & MDM Architecture: Manage and deploy company workstations across multiple Mobile Device Management platforms, including PDQ Connect, Microsoft Intune, and Mosyle Fuse. Utilize Apple Business Manager for zero-touch deployments and ScreenConnect for remote support.

• Network & Security Operations: Assist with UniFi Network Management and Fortigate Firewall Management to ensure a high-availability, secure corporate network. Maintain operational compliance using Admin by Request for privilege management and deploy KnowBe4 Phishing Campaigns and Training.

• Helpdesk & Platform Support: Provide world-class technical support and customer service with our IT ticketing system and also act as the primary technical point of contact. Administer foundational communication platforms including Slack, Zoom, and Atlassian.

• Data & Asset Management: Oversee the integrity of corporate data environments during our transition from Egnyte Administration to Google Drive Administration. Maintain a reliable, audit-ready hardware ledger using Snipe IT Asset Management, and meticulously document configurations using GetOutline.

Professional Growth and Development

This role serves as an "apprenticeship" into enterprise system architecture and cybersecurity leadership, providing:

• A structured path to learn advanced infrastructure skills including enterprise network routing, firewall configurations, automated MDM deployments, and identity governance.

• Opportunities to manage critical IT migration projects, vendor tools, and security awareness programs.

• A supportive environment to build technical competence, confidence, and systemic thinking in a fast-paced environment.

What You’ll Bring

• A Passion for Excellence: A commitment to maintaining stable network infrastructure, secure endpoints, and precise IT asset control.

• World-Class Troubleshooting Skills: A relentless drive to diagnose hardware, software, and network issues across diverse environments (Windows, macOS, cloud SaaS).

• A Professional Demeanor: Stellar communication skills to translate complex technical concepts into clear instructions for staff and leadership alike.

• Flexibility and Adaptability: A customer-service mindset that balances security and compliance with the practical operational goals of our teams.

• A Humble and Hungry Mindset: An eagerness to learn new enterprise platforms, accept feedback, and contribute meaningfully to the IT department's growth.

• Strong Emotional Intelligence (EQ): The ability to stay calm under technical pressure, build trust across the organization, and foster a positive, collaborative culture.

How Success Will Be Measured

• SLA & Ticket Resolution: Efficient, accurate, and highly rated resolution of support requests within the IT Helpdesk ticketing platform. 

• Seamless Onboarding/Offboarding: Flawless execution of account provisioning, data retention, device wiping, and hardware turnaround using standard operating procedures.

• Data & Asset Accuracy: Achieving 100% data fidelity within Snipe IT asset management and maintaining up-to-date documentation.

• Technical Competency Growth: Demonstrated progression in handling advanced network, firewall, and identity management tasks independently.

We do not use artificial intelligence (AI) tools to support parts of the hiring process

List of Responsibilities for IT System Administrator LVL I

• Unify Network Management

• New Hire Onboarding

• Offboarding

• PDQ MDM

• Intune MDM

• Mosyle MDM

• Fortigate Firewall Management

• IT Helpdesk Ticketing system

• Google Account Administration

• Okta SSO Administration

• Egnyte Administration>Google Drive Administration

• Microsoft Office Administration

• Microsoft AzureAD Admin

• Screenconnect Management

• Apple Business Manager

• Slack Admin

• Atlassian Administration

• Zoom Admin

• Snipe IT Asset Management

• Apple Business Manager

• Admin by Request

• SOP Documentation

• KnowBe4 Phishing Campaigns and Training