The Role

We’re looking for a proactive and experienced IT professional to join our dynamic IT team in a role that blends operational support with improvement initiatives delivered through projects. This is a great opportunity to help shape and support a modern IT environment while making a visible impact across the organisation.

Reporting to the Head of IT, you’ll play a key role in maintaining and evolving our infrastructure across core networking, servers, cloud services, identity, endpoint management, and cyber security. You’ll work with technologies including Microsoft 365, Microsoft Entra, Intune, Windows Server, VMware virtualisation, and enterprise networking, balancing day-to-day support with project delivery and continuous improvement.

This role is ideal for someone who enjoys a fast-paced environment, thrives on solving problems, and wants to contribute to the development of a modern IT service. You’ll collaborate with colleagues across the business, influence positive change, and have the opportunity to broaden your skills across infrastructure, cloud, security, and end-user technology.

What You’ll Be Doing:

• Supporting and maintaining core IT infrastructure across servers, networks, firewalls, backup platforms, and cloud-connected services
• Administering Microsoft 365 services, including Microsoft Entra, Exchange, identity and access management, and core collaboration platforms
• Managing endpoint configuration and compliance using Microsoft Intune and modern device management approaches
• Acting as a key technical point of contact for IT support, helping users resolve issues quickly and effectively
• Monitoring systems proactively, improving resilience, and helping prevent issues before they arise
• Contributing to the design, implementation, and support of network solutions across LAN, WAN, wireless, and secure remote access
• Supporting and delivering IT projects, upgrades, migrations, and service improvements alongside day-to-day operations
• Applying security best practices across identity, devices, patching, access control, and endpoint protection
• Identifying opportunities to improve systems, processes, automation, and user experience
• Creating and maintaining clear technical documentation, support procedures, and user guides
• Providing user training and guidance to improve adoption of business systems and digital tools
• Taking part in an on-call rota to support critical incidents (approx. 1 week in 5)

Requirements

What We’re Looking For:

• 3–5 years’ experience in an infrastructure, systems administration technical support role
• Strong hands-on experience with Microsoft technologies, networking, endpoint management, and security-focused administration
• Experience supporting or administering Microsoft 365, Microsoft Entra, and Intune in a business environment
• A proactive, solutions-focused mindset with a genuine interest in continuous improvement and modernisation
• Excellent communication skills, with the ability to explain technical concepts clearly to both technical and non-technical colleagues
• A strong customer-focused approach and commitment to delivering a high-quality, reliable IT service
• Ability to manage priorities effectively and work calmly in a fast-paced environment

Technical Experience:

You’ll have solid experience in several of the following:

• Microsoft 365 administration, including Exchange Online and core collaboration services
• Microsoft Entra, including identity, access management, and conditional access concepts
• Microsoft Intune and modern endpoint management for Windows devices
• Windows Server 2019 and above, including Active Directory and Group Policy
• Virtualisation technologies (ideally VMware)
• Cisco switching, VLANs, wireless networking, and general network troubleshooting
• Firewall technologies and secure remote access solutions (preferably FortiGate)
• Backup, patching, monitoring, and endpoint security tools
• Printers, peripheral support, and general workplace technology administration

Nice to Have (but not essential):

• Knowledge of ITIL practices or service management frameworks
• Microsoft, Cisco, or VMware certifications
• Experience supporting cloud migrations, infrastructure upgrades, or digital transformation projects
• Exposure to automation or scripting, for example PowerShell
• Experience with ERP, telephony, or line-of-business systems

Benefits

Why Work for Barfoots?

• Investors In People Silver Award status.
• Company pension scheme
• 24/7 Online GP access
• Life Assurance
• Employee Assistance Program
• Benefits Platform
• Development opportunities
• Discounted leisure membership
• Discounted vegetable box scheme
• Cycle to work scheme
• Free onsite parking
• Approved training centre for Highfield qualifications
• Committed to Sustainability