Position Description:

The Investment Relationship Associate supports the Investment Team by executing operational and administrative processes related to account setup, maintenance, documentation, and routine transactions. This role ensures accurate processing of investment activity in accordance with established policies and procedures and serves as a primary point of contact for routine advisors and internal requests. The position focuses on transaction accuracy, document management, and service delivery in accordance with established guidelines. 

Duties & Responsibilities:

• Serve as an authorized signer. 
• Assist in the process of new account setups, transfers, and maintenance requests. 
• Serve as a Ghost Signer during absences.  
• Review assigned account liquidations under established procedures.  
• Monitor shared inboxes and respond to routine inquiries. 
• Resolve Salesforce cases, locked logins, and system access requests as assigned. 
• Provide direct communication to advisors, custodians, and internal leadership.  
• Coordinate paperwork and document corrections. 
• Load and maintain completed documents within document management systems. 
• Provide standard account information to advisors and internal teams. 
• Monitor workflow queues to ensure timely processing. 
• Support special projects and high-volume periods. 
• Escalate non-standard inquires to senior staff. 

Decision-Making Authority 

• Execute approved processes. 
• Determine workflow prioritization. 
• Refer exceptions and complex matters to senior staff. 

Scope & Impact 

• Direct impact on operational efficiency and service quality. 
• Support compliance through accurate execution. 
• Limited financial or regulatory discretion. 

AI & Technology Proficiency

• Applies AI-powered tools (e.g., workflow automation, document processing assistants, CRM AI features) to improve accuracy, reduce manual effort, and increase throughput on routine and moderately complex operational tasks.
• Identifies opportunities to leverage AI and automation in investment operations workflows; contributes analysis and recommends process improvements for review by senior team professionals.

Skills & Qualifications 

• Bachelor’s degree in finance, business, economics, or a related field
• 2–3+ years of experience in financial services, document processing, or investment support functions
• Demonstrated ability to assess unusual circumstances, devise solutions with limited information, and suggest variations in approach to resolve diverse operational issues
• Proficiency in Microsoft Office applications and experience using CRM or workflow-tracking platforms
• Proven ability to work independently with minimal day-to-day instruction; exercises judgment within defined procedures and contributes to process analysis and investigation
• Complete understanding of investment account structures, operational processes, and professional discipline principles, with capacity to advise others on complex matters
• Familiarity with donor-advised funds or willingness to learn DAF concepts preferred