Essential Functions

• Manage a volume of assigned inbound and outbound consumer leads to engage business on behalf of the company
• Contact new leads to provide estimates and close sales on services, with performance being based on ability to close sales
• Coordinate the scheduling of engaged projects with new clients and local markets for installation
• Manage workload utilizing appropriate technology platforms, including: HubSpot, Service Titan, Ring Central, and Excel.
• Manage assigned leads on behalf of the company by staying current on market/industry trends and services/products offered by the company
• Communicate carefully, intentionally, and with accurate information to prioritize a positive experience for clients
• Respond to all communications with a healthy sense of urgency, balancing phone calls, emails, and chat messages appropriately
• Work efficiently to meet team and personal goals
• Perform other duties as assigned by management

Required Skills/Abilities:

• Excellent verbal and written communication skills
• Familiarity and adaptability in using various software systems
• Ability to acquire and maintain required industry certifications
• Strong proficiency in Microsoft applications including Word, Excel, and Outlook
• Experience with administrative and clerical procedures

Physical Demands and Work environment

• This job operates primarily in an office environment and routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, etc. 
• Prolonged periods of sitting at a desk and working on a computer. 
• Must be able to regularly lift 10 pounds. 

Travel Required

• None

Education and Experience

• High School Diploma or equivalent
• 1 year of telemarketing and/or inside sales experience
• Experience with HubSpot and Service Titan preferred, but not required