The Role

We’re hiring a Growth Account Director to drive expansion within our existing customer base. This is a farmer role focused on deepening relationships, increasing product adoption, and identifying growth opportunities across accounts.

You will own a portfolio of enterprise customers and be responsible for net revenue retention (NRR), upsell, cross-sell, and long-term account strategy.

What You’ll Do

• Own and grow a portfolio of existing Fairmarkit customers, driving expansion revenue and retention
• Build strong, multi-threaded relationships across procurement, finance, and operations stakeholders
• Identify and execute on upsell and cross-sell opportunities (new modules, expanded use cases, increased volume)
• Partner closely with Customer Success, Product, and Sales to align on account strategy and value delivery
• Develop and maintain account plans with clear growth paths and executive alignment
• Lead commercial conversations, including renewals, pricing, and contract expansions
• Act as a trusted advisor to customers, helping them scale procurement transformation with Fairmarkit
• Track and forecast the expansion pipeline and performance against revenue targets

What We’re Looking For

• 10+ years of experience in account management, customer success, or sales in B2B SaaS
• Proven track record of driving upsell, cross-sell, and expanding revenue
• Experience managing enterprise or strategic accounts
• Strong commercial acumen and comfortable owning renewals and pricing conversations
• Ability to navigate complex organizations and build executive relationships
• Highly collaborative and able to work cross-functionally with CS, Sales, and Product
• Data-driven and proactive in identifying growth opportunities

For this role we are looking for a candidate based in the East Coast (New England area) or California, US. You must reside in one of the following states: MA, NH, RI, NY or CA. The compensation range for this position is $125,000 (base salary) + commission, equity, and benefits.