What You'll Do:

• Monitor and manage global event-level issues, providing timely responses and resolutions.
• Respond to employee inquiries via chat, email, and internal reports, ensuring high-quality support.
• Review and assess events potentially impacted by weather, issuing timely notifications to customers.
• Create and distribute content to internal and external customers.
• Collaborate cross-functionally to address ad-hoc customer communication requests.
• Maintain and update event listings and orders according to verified changes in ticket types.
• Communicate reported incidents at the event level, collaborating with stakeholders to determine next steps.
• Analyze contact volumes and business environment for potential issues, taking proactive measures as needed.
• Communicate changes in event dates and times to all affected customers.
• Identify and implement process improvements to enhance efficiency and effectiveness.
• Proactively identify improvement opportunities, partner with business units to execute tests, measure results, and lead change initiatives.
• Ensure required schedule coverage as per business needs
• Additional duties as assigned.

What You've Done:

• BA or BS degree or relevant experience preferred.
• 1-2 years of experience in reporting, analytics or customer service.
• Ability to create and execute queries using SQL a strong plus.
• Intermediate to advanced Microsoft Excel.
• Advanced communication skills particularly in written content.

Who You Are:

• Communication: Exceptional written, verbal, and interpersonal communication skills, adept at communicating with all levels of the organization effectively and clearly.
• Problem Solving: Enthusiastic problem solver comfortable with ambiguity, adept at finding creative solutions.
• Attention to Detail: Strong attention to detail, ensuring work is completed with the highest level of accuracy.
• Self-Motivation: Highly self-motivated, dedicated to delivering impactful work consistently, even in a rapidly changing industry landscape. 

What We Offer:

• Accelerated Growth Environment: Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you can scale your career.
• Top Tier Compensation Package: Enjoy a rewarding compensation package that includes premier benefits, aligning with our commitment to recognizing and valuing your contributions.
• Paid Time Off: Generous Paid Time Off, allowing you to manage your schedule and recharge as needed.
• Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package featuring 401k and premium Health, Vision, and Dental Insurance options.