Job Summary: The Director of Operations supports the VP of Operations in planning, directing, coordinating, and overseeing operational departments (measuring, purchasing, fleet, administration and scheduling) in the Central division of the organization, ensuring the development and implementation of efficient operations and cost-effective systems to meet current and future needs of the organization.

Essential Functions: Job functions are not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required for this position. Duties, responsibilities, and activities may change at any time with or without notice. Basic Functions of this position are:

· Collaborate with executive leadership to develop and meet company backlog and conversion goals through ensuring efficient pre-install backlog flow that meets both, budgeted conversion rates and current forecast flow needs.

· Collaborate with other divisions and departments to carry out the organization’s goals and objectives.

· Identify, recommend, and implement new processes, technologies, and systems to improve and streamline processes and use of resources and materials.

· Work with the VP of Operations to ensure that operational department decisions and project plans such as those for staffing, development, organization, material efficiency, and facilities are in line with the organization’s business plan and vision.

· Work with the VP of Operations to establish and administer the budget for operational departments.

· Present performance reports and metrics to the Vice President of Operations and other leaders.

· Identify training needs and ensure proper training is developed and provided.

· Perform other related duties as assigned.

· Recruit, interview, hire and train (or aligns with an appropriate trainer) staff of various departments where management-level staff is not in place.

· Determine and or assists with determining number of staff needed, utilizing FP&A and the budget in applicable departments through communication with management-level staff.

· Oversee the daily workflow/Pre-install backlog of all applicable departments.

· Provide constructive and timely performance evaluations to direct reports, their departments, and executive leadership.

· Handles discipline and terminations of employees following company policy.

Areas and Examples of Technical Crossover with Other Department Managers:

· When a Measure Tech Manager is not in place both the Director of Operations and VP of Operations will interview candidates either together, or as an initial/secondary interview process.

· When a Measure Tech Manager is not in place the Director of Operations will be responsible to do a two-week review in person or by phone of all Measure Tech Candidates to assess the initial training and knowledge base as to decide what and how much if any further training is needed and with whom further training should be conducted.

· When an Ordering Manager is not in place both the Director of Operations and VP of Operations will interview candidates either together or as an initial/secondary interview process.

· Director of Operations is responsible for answering technical related questions from the Measuring, Permitting, Scheduling, Ordering, Service, Production and Installation department as it relates to efficient and quality installation, when it exceeds the knowledge base of the manager directly or indirectly in place of said departments or whereas a manager, is not in place of the said department directly or indirectly.

· VP of Operations is to assist Director of Operations from a budgeting or replacement standpoint as to the quantity of Production, Service, and Field Staff needed through the communication of known back end efficiencies or skillset shortfall.

Qualifications:

• Bachelor’s degree in Business Administration, Logistics, Engineering, or another industry-related field required.

• At least 5 years of industry-related experience including three years in upper management required

• Excellent verbal and written communication skills

• Strong supervisory and leadership skills

• Extensive knowledge of the principles, procedures, and best practices in the industry

• Excellent organizational skills and attention to detail

• Strong analytical and problem-solving skills

• Proficient with Microsoft Office Suite or related software

Computer Operations: To perform this job successfully, an individual should have strong knowledge of Microsoft Office 365 Suite, and the ability to learn and effectively use software applications such as Lead Perfection, Salesforce, Ring Central, and other various applications used in the performance of job duties.

Physical Requirements/Work Environment: Must be able to sit at a desk/computer and type for extended periods of time. Must be able to operate a phone, computer, copier, scanner, and fax machine.

Job Classification: Job is salary exempt from the overtime provisions of the Fair Labor Standards Act. Salary and benefits shall be paid consistently with Mad City’s salary and benefits policy. Commission and Bonus structure outlined in Mad City Policy and Procedures.

Work Environment:

The work environment for this position will vary depending on the nature of the role and assigned duties. It may include one or more of the following settings:

· Office Environment: Professional setting with standard office equipment such as computers, phones, and printers. Noise levels are typically low to moderate.

· Retail or Store Environment: Fast-paced setting with frequent customer interactions. May involve standing for extended periods and occasional lifting or moving of merchandise.

· Warehouse Environment: Industrial setting with exposure to varying temperatures, noise, and moving equipment. May require standing, walking, and handling materials or machinery.

· Call Center Environment: Shared workspace with frequent phone and computer use. Noise level may be moderate due to multiple conversations occurring simultaneously.

· Field-based or Canvassing Environment: Outdoor work in various weather conditions. Requires walking, standing, and interacting with the public. Travel between locations may be required.

Travel:

This position does not require regular travel. Occasional travel may be requested for training, meetings, or special projects.

Renuity and its affiliates are committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected]. 

If you have a question regarding your application, please contact [email protected]

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