Company Information
For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

Job Summary

The Guest Services Representative is responsible for providing an excellent guest experience for all internal and external guests of the venue.  The incumbent monitors entry to the venue and provides guest escorts to various spaces inside the facility.

Essential Functions

• Provide excellent guest services at events by performing AEG Encore service.  Always attending to guests needs.
• Answer guest inquires and provide information and/or directions.  Escalating issues/problems to Guest Services Lead when necessary.
• Scan and check for valid tickets at entry gates.
• Control ticket access points by checking guest’s tickets to ensure they are allowed into the appropriate areas.
• Assisting guest with seating problems or issues, ensuring quick resolution and escalating when necessary.
• Other duties as assigned

Required Qualifications

• High School Diploma or its equivalency
• 0-2 years of related work experience preferably in the sports/entertainment venue environment.
• Must be able to work evenings and are required to be available to work all weekends and holiday.
• Must be able to stand consistently for a minimum of 8 hours and withstand various weather elements such as high temperatures and rain.
• Excellent customer service skills

Payscale: $20.48

Bonus: This position is not eligible for a bonus under the current bonus plan requirements.

Benefits: This position may be eligible for benefits (ACA qualification).

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship.  AEG may require an employee to perform duties outside their normal description.

AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions.  We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.

Employer does not offer work visa sponsorship for this position.