We are growing! We are currently looking to hire a Customer Success Performance Intern in our Paris office. The duration of the internship is 6 months.

Who we are:

Founded in 2006, CXG is a global customer experience uniquely positioned at the intersection of data-driven retail performance, customer experience transformation, and operational execution across 200+ luxury brands worldwide.

The mission of our 270 collaborators is to help brands transform customer and employee experiences through tailored insights, strategy, and implementation. We are passionate about delivering impact.

Our clients include the world’s most admired luxury houses, and our solutions combine research, technology, and human expertise to elevate every customer interaction.

What you will be doing:

You will join a dynamic and fast-paced environment and support our international Customer Success team with a variety of operational and cross-functional tasks. Your key responsibilities will include:

• CRM Database Maintenance: Perform regular health checks on CRM data entries, monitor system usage, and contribute to maintaining data quality and consistency. Assist in updating and managing FAQ content to support internal users.
• Client Management Support: Assist in preparing  project Forecasts, support the Invoicing process, and help manage CXG’s data visualization platform to ensure accurate and timely access to client insights.
• Event & Internal Activities Support: Contribute to the planning and execution of internal initiatives and client-facing events, including logistical support and coordination across departments.
• Training Materials & Content Coordination: Help create and update training documents, and coordinate with various teams to ensure accurate, clear and interactive content

Requirements

What you will bring along:

This role requires interest in retail/luxury industry, and you should have the below:

• Perfect English skills (both oral & written)
• Organizational skills & Project Management
• Attention to detail
• Excellent Excel & Power Point skills
• Autonomy in tasks management
• Excellent interpersonal skills
• Data visualization skills would be greatly appreciated