The Collecting Group (TCG) isn't your average company; we're a team of culture curators who live and breathe cars and watches. We're not just disrupting the auction industry, we're redefining it. Our brands, Collecting Cars and Watch Collecting, are already leading the pack, but we're just getting started. We're expanding and looking for a Customer Service Advisor to join us in our Paris or Munich Office.

The Role

You'll be joining our scale-up journey as a Customer Service Advisor, where you'll work closely with both the Collecting Cars and Watch Collecting businesses, providing excellent customer service locally across the EU and internationally, whilst helping us continue to shape and mature our support capabilities. With your prior experience in a customer facing role, you’ll have a focus on assisting our customers with their enquiries both pre and post-auction, engaging in pro-active customer outreach, whilst playing a crucial role in identifying improvements in our processes and identifying sales opportunities with clients to maintain customer retention.

Responsibilities

• Respond promptly and professionally to customer inquiries via email and phone, addressing a wide range of questions related to watch and car auctions.
• Conduct pro-active customer outreach to anticipate client needs, ensure a seamless experience, and foster ongoing engagement.
• Cultivate and maintain strong relationships with both sellers and buyers, building trust and rapport to ensure positive auction experiences.
• Accurately record and track all customer interactions, case details, and relevant information within Salesforce.
• Proactively identify and resolve customer issues, identify repeat problems or trends, and escalate accordingly to the appropriate teams/heads as needed.
• Provide support to the various consignment teams during live auctions, assisting with customer requests and ensuring a seamless auction process.
• Contribute to process continuous improvements within the customer service team, identifying areas for increased efficiency and customer satisfaction.
• Collaborate with other departments, such as sales, tech, and upload to provide a cohesive and comprehensive customer experience.
• Handle sensitive customer information with discretion and maintain confidentiality.
• Be an A player.

Requirements

• You’ve ideally worked in a client services or customer service position previously.
• You like to analyse problems and come up with innovative solutions. Identify areas for improvement and suggest changes to enhance our products and improve how we deliver services.
• You work collaboratively and communicate effectively with all team members, including working alongside sales teams and the wider business.
• You’re comfortable in a fast-paced scale-up environment and able to maintain a high-level of quality.
• You’re detail-oriented and able to catch issues early on.
• You have a passion for great customer outcomes.
• An interest in both Cars and Watches whilst not mandatory, is highly desirable.
• Fluency in French, Italian and English is required for this role - There will be a test.

The Location

This role will based out of our Paris or Munich office. You'll need full working rights for either of our office locations.

The Benefits

• 25 days holiday (plus an additional day each year after 2 years tenure).
• Private medical insurance
• Company pension contribution.
• The opportunity to attend amazing automotive and watch events.

The Finish Line

If you're passionate about cars or watches and culture, and you have the ambition to provide excellent customer service locally and internationally, then we want you in the driver's seat. Buckle up and join us on this exhilarating ride.