Job Summary:  

Our Clinical Specialists deliver quality solutions to hospital partners across the country through data abstraction and clinical quality data management. They approach each hospital engagement as an opportunity to apply clinical and data recognition expertise with precision to advance patient outcomes and research. The Concurrent Review division is responsible for delivering real-time data support to our partners, focusing on patients within the hospital from admission through discharge. 

Essential Functions:  

• Apply specialized knowledge to hospital partners: categorize, code, summarize, interpret and calculate registry/case information from nuanced, patient medical records.   
• Ensure quality submission of all data in specified registries or measure data repositories, maintaining a high accuracy threshold.  
• Prioritize, organize, and meet tight deadlines for multiple concurrent tasks and team requests; uses tact and judgement to manage expectations, flag obstacles and propose solutions in a timely manner.  
• Navigate technical systems: electronic medical records (EMR) and registry/case entry tools; use team resources to troubleshoot technical issues with systems and applications with a focus on solutions.  
• Contribute to team best practices, data dictionaries, abstraction guidelines, and other business rule documents; identifies process improvement opportunities to help streamline tasks and processes.  
• Keeps up to date on mandated regulatory/publicly reported data requirements as specified by federal, state, payer and other agencies.  
• Concurrent services are operational 7 days/week therefore team members are expected to be available for reviews every other weekend and rotate holidays.  When weekends are worked, days off during the week are provided.   
• Other Duties: As a growth organization, roles and responsibilities often evolve and adapt over time. As such, this job description may not comprehensively account for future activities, responsibilities, and priorities—these may evolve right along with us!  

Required Skills/Abilities:  

• Have direct experience in one or more of the following areas: emergency room care, bedside care, medical scribing and coding/billing, or quality information systems.  
• Enjoy working with data, fact finding and problem solving  
• Are proficient with MS Office (i.e. Microsoft Excel, Outlook, Teams), navigating search engines and multitasking between applications  
• Have strong analytical and critical thinking skills to approach problems in a systematic method using the ability to synthesize data and suggest recommendations  
• Demonstrate high standards for accuracy and attention to detail  
• Demonstrate technical savvy and strong desire to learn new systems and technology  

• Thrive working independently and take ownership of projects/patient records  
• Consistently and clearly communicate to effectively collaborate with hospital partners, peers, team leads and others  
• Demonstrate strong self-organizational and time management skills to concurrently manage multiple accounts, adjusting as needed to shifting timelines and priorities  
• Adapt to changes in timelines, requirements, and project assignments  
• Maintain a high degree of responsibility in keeping PHI secure and confidential  

Preferred Education and Experience: 

• Have exposure to multiple patient medical record systems (EMRs) and clinical databases  
• Direct clinical experience in an in-patient setting and/or stroke related cases 
• RN or LPN credentials 

Total Rewards:

At Q-Centrix, our purpose—safer, consistent, quality healthcare for all—drives everything we do. To accomplish this important work, we need to attract, engage, and retain a talented team by providing a compelling, equitable rewards package comprised of an inclusive culture, flexible work environment, learning and development opportunities, competitive pay that rewards high performance, and robust benefits that support health and financial wellness. Add to this package a supportive community of people who help each other not only do meaningful work, but learn, grow, and have fun while doing so, and you get an organization that has earned the Great Place to Work distinction multiple years in a row!​

The target wage range for this role is $23.00 - $27.00 per hour. Individual wage rates within this range are based on multiple factors including but not limited to skills, experiences, licensure, certifications, and other business and organizational considerations. Wage ranges are reviewed, at minimum, annually and all team members are eligible for performance-based wage rate increases annually.  The Q-Centrix compensation plan is productivity and accuracy focused, therefore, actual compensation could be higher or lower than target, dependent upon the team member’s performance.

In addition to our inclusive and innovative working environment and competitive pay, full-time* team members enjoy:

• A fully remote work environment with flexible schedule and a generous Paid Time Off program with additional paid time for volunteering.
• Robust benefits package including medical, vision, dental, health savings accounts, company paid short- and long-term disability, employee assistance program, paid parental leave, life insurance, accident insurance, and other voluntary benefit programs for employees and their eligible dependents.
• 401(k) retirement plan with a company match.
• Paid professional development hours and other supportive resources.

*Team members who are committed to work 30 or more hours each week are considered full-time