Sales Ambassador 

Sales Ambassadors at Lush are experts in product and brand knowledge, as well as  providing exceptional customer consultations and product demonstrations. Sales  Ambassadors cultivate strong team relationships and contribute to overall shop excellence  in both sales and operations. On the shop floor, they consistently surpass daily sales goals  while creating a fun and inclusive team environment that keeps customers coming back for  more.  

We encourage you to put yourself in the customer's shoes and think about what would make  their day. Whether it's providing personalized product recommendations or sharing your  knowledge and expertise, you have the power to create a unique and memorable experience  for every shopper. 

For our Sales Ambassadors, it's not just about selling soap – it's about making a positive  impact on the world, one bar at a time! 

Responsibilities: 

Sales & Customer Experience:

• Driving Sales: Utilize StoreForce dashboard results and seek feedback to exceed sales goals.  Take ownership of your results and actively work to grow your contribution to the store’s  overall sales.  
• Customer Experience: Consistently deliver a world-class customer experience to every  customer who walks through our doors. Connect with customers and identify their needs by  listening attentively and asking open-ended questions. Show off our amazing products by  demonstrating their unique benefits and features. Seek opportunities to make customers' day  and leave the world Lusher than we found it. 
• Building the Brand: Educate customers on our brand values including our stance on Fighting  Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked  Packaging. Expertly articulate these values in the shop and through community engagement  by hosting store parties and other initiatives that help bring in more traffic. Spread the word  about what makes Lush unique, and inspire others to join us in making a positive impact on  the world! 
• Product Passion: Continually expand your product knowledge with ongoing learning and  diving deep into all things Lush. Stay up-to-date on our products, ingredients, and unique  benefits to confidently and consistently make informed product recommendations for every  customer's needs.  

Team Involvement: 

• Development: Utilize Lush resources to develop effective sales techniques and product  knowledge to improve your performance, support the growth of your team, and increase  sales. Take ownership of your development, assess your performance, and actively seek  feedback, resources, and opportunities to improve and elevate your skills, knowledge, and abilities.  

• Diversity, Equity, Inclusion, and Belonging: Encourage open communication and actively  listen to team members’ perspectives related to diversity, equity, inclusion, and belonging  (DEIB). Foster a sense of belonging by promoting teamwork, encouraging collaboration, and  recognizing and valuing each employee's unique contributions. 

Operational Excellence: 

• Time and Attendance: Be punctual, reliable, and present at work. Actively participate in  teamwork, prioritize your wellbeing by taking breaks when necessary, and keep up-to-date  with company news and updates. 
• Visuals and Merchandising: Maintain a clean, organized, and visually appealing store to  enhance the customer's shopping experience and drive sales. 
• Stock and Inventory: Utilize Visual Merchandising guidelines to make real-time adjustments  to product displays based on sales to improve the customer experience. 
• Policies and Procedures: Ensure you are practicing company standards for opening and  closing, product integrity, respectful workplace, and health and safety. 

Qualifications: 

Required: 

• Excellent customer service skills 
• Flexibility to adapt to changing situations and  priorities in a fast-paced environment 
• Knowledge and passion for skincare, natural  beauty, and ethical business  
• Flexible schedule to accommodate store needs,  including evenings, weekends, and holidays 

Preferred: 

• Experience with consultation-based customer  service models
• Strong problem-solving skills to  address issues that arise in  day-to-day operations
• Experience working in a team  environment 
• Experience working in skincare  or cosmetics 
• Experience in cross cultural  collaboration and DEIB or social  justice training
• Fluency in Spanish, French, or other languages