Role: Amazon Reimbursement Specialist

Hours: 9am - 5pm Pacific Standard Time

USD Salary: Negotiable based on experience

Summary: 

Amazon Reimbursement Specialist provides expert-level knowledge in identifying, validating, and filing reimbursement cases for all FBA-related issues, including inbound lost, lost and damaged inventory, misclassified fees, incorrect charges, and other related discrepancies. They ensure accurate tracking, timely resolution, and optimization of reimbursement processes. Advanced candidates bring experience building or maintaining automated reimbursement software, enabling scalable and efficient claim management. Prior experience reconciling inbound discrepancies is highly desirable.

Primary Responsibilities: 

• Identify, validate, and submit reimbursement claims for FBA-related issues, including lost, damaged, or misclassified inventory and incorrect fees
• Monitor and track reimbursement cases to ensure timely and accurate resolution
• Analyze reimbursement trends to identify recurring issues and implement preventative measures
• Collaborate with internal teams to reconcile inventory discrepancies and billing errors
• Build, maintain, or improve automated reimbursement tools and workflows (for advanced-level candidates)
• Generate reports and provide insights to optimize reimbursement processes
• Maintain compliance with Amazon policies and procedures
• Reconcile inbound FBA shipments and identify inbound lost discrepancies that qualify for reimbursement

Requirements

• Deep knowledge of Amazon FBA operations and fee structures
• Expertise in reimbursement claim processes and case filing
• Strong analytical and problem-solving skills to identify discrepancies and root causes
• Experience with automated reimbursement software is highly desirable
• Proficiency in Excel or Google Sheets for tracking and reporting
• Excellent written and spoken English for communication and reporting
• Strong attention to detail and organizational skills
• Ability to manage multiple cases simultaneously and work independently
• Knowledge of Amazon Seller Central reporting tools and dashboards

Benefits

• Remote Work: Work from anywhere—our team is global, and we value work-life balance.

• Growth Opportunities: As a key player i you’ll have the chance to shape your role and grow with us.

• Innovative Culture: Join a team that is passionate about leveraging data to solve challenges and drive success in a rapidly evolving market.

As part of our recruitment process, all candidates will be kindly asked to agree to Lago’s Confidentiality and Non-Circumvention Agreement. This ensures a respectful and professional experience for everyone involved.