Reporting to: Customer Success Lead

Location: Dublin preferred

Working model: Hybrid - 2 days in Dublin office for the first 3-6 months then optional remote/hybrid

About Kota

Kota is reimagining insurance and retirement benefits for the modern workforce. Through our two flagship products—Kota Platform, the first fully integrated benefits platform, and Kota Embed, our embedded insurance solution—we're making benefits more accessible, valued, and global.

Today, we power benefits for tens of thousands of employees at Europe's most forward-thinking companies, including Carwow, Tines, Zoe, and Remote. Founded in 2022, we've raised more than €20M from leading investors like EQT Ventures, Eurazeo, Northzone, and Frontline, along with founders and executives from Workday, Remote, Personio, OpenAI, and more.

The Role

We’re hiring our first Account Manager to join the Kota Platform team and own the success of customers after onboarding. This role will manage a portfolio of SMB and mid-market customers, acting as their long-term partner to drive retention, expansion, and value across all of their benefits in UK & Ireland.

This is a foundational hire for the existing business team at Kota. You will work across renewals, account growth, and customer health, while helping define the playbooks, rhythms, and standards that will shape how we scale.

You’ll operate at the intersection of customers, product, benefits, and support, ensuring customers are confident, compliant, and continuously getting value from Kota.

What You’ll Do

• Drive account growth and expansion by identifying upsell and cross-sell opportunities across benefits, geographies (UK & Ireland), and use cases.

• Own customer outcomes and retention across a portfolio of SMB and mid-market customers, ensuring they are live, activated, and consistently seeing value from the platform.

• Act as a trusted partner on benefits operations, platform usage, and best practice, working closely with Benefits and CX to proactively manage renewals and reduce churn risk.

• Build and maintain clear account plans that cover goals, risks, health signals, renewal timelines, and expansion opportunities, with accurate forecasting.

• Own account health and escalations, coordinating resolution across Customer Experience, Product, and Benefits while monitoring usage, engagement, and operational complexity.

• Champion the voice of the customer, turning feedback into structured insights that inform product priorities, success metrics, and the future shape of Customer Success at Kota.

What We’re Looking For

• 3+ years experience managing a book of business in Customer Success, Account Management, or a similar post-sales role.

• Comfort working with SMB and mid-market customers in a fast-moving environment.

• Strong commercial instincts around renewals, expansion, and value articulation.

• Ability to navigate complexity across product, operations, and regulated environments.

• Clear communicator who builds trust with customers and internal teams.

• Highly organised, proactive, and comfortable building structure where none exists yet.

• Bonus points for experience in SaaS, HR tech, fintech, or regulated products, but not required.

Why Join Kota

You’ll be the first account manager hire and have a direct hand in shaping how account management operates at Kota.

You’ll work with ambitious, fast-growing companies and help them get real value from benefits that genuinely matter to employees.

You’ll join a team that values ownership, clarity, and thoughtful problem-solving.

You’ll have real scope to grow as the team and company scale.

Our Values

• Have Integrity. We care deeply about our why and it won’t jeopardise our how.

• Care Deeply. Our products are our story, we look at the details, go the extra mile to delight customers.

• Own Your Ship. Ask why, do the work, get the data, solve the problem, be an owner.

• Raise the Bar. We continuously look to push past good enough. Expect more, move faster, and never stop raising your and the team’s standards.

• Play to Win. We exist because we decided to say no to the norm – now we do this everyday.

Kota Benefits

• Health Insurance via Kota with generous allowance

• Workplace Pension with matched contributions up to 5% via Kota

• WFH stipend to support your home office

• 25 days of Paid Time Off (PTO) - work hard and recharge fully

• Annual company-wide offsite + dedicated team offsite

• Attractive stock options for all employees